IT Action Forms
Faculty members teaching in any technology equipped classroom who experience a technology issues during an active session have a hotline they can call to receive immediate attention for their issue.
This hotline is designed to get a technician into the classroom. When calling provide your name, location and issue. Our phone representatives have been trained to immediately dispatch help to your location. We will attempt to resolve your technology issue immediately, if a solution cannot be immediately found, we will attempt any temporary workaround that at minimum does not interrupt your active session.
The Hyflex ready classrooms have been equipped with additional webcams to support a hybrid learning experience. While we cannot control the internet or wifi conditions outside of the campus as long as any issue with a Zoom or Teams session is related to audio or video locally we should be able to restore services should there be any failure within the room.
We will do everything to support you in your class. We realize any support issue happening while attempting to conduct a session with students in the classroom and students at home can be extremely trying. We will not leave you without remedy but if you believe that its in the best interest of your session not to have any extended or prolonged trouble-shooting it may be necessary to attempt resolution in-between class schedules.
Hyflex is new to all of us but our IT department has done everything to make the classrooms as simple to use as we always have and more importantly to provide a means to get help when you need it most.
Saving documents you are working on or are modifying is a good habit to maintain. Machines can fail at any moment and the auto save feature may not always capture that last critical piece of data you just entered. While some applications offer recovery of data when the machine fails for whatever reason, its still possible to lose data so clicking on the save button just may save the day.
While classrooms now have multiple cameras installed for the hybrid learning Hyflex modality, the cameras can only record when activated from a Zoom or Microsoft Teams session or other video conferencing software. The webcam has to be selected while the session is open and the record button must be clicked.
For more information on recording in Zoom go to Recording In Zoom
IT Service Desk Hotline is 718-262-5300
Please use YConnect Self Service Portal from any browser on campus or off campus to create help cases for any technology issue you need support for. Your issue is instantly in our queue and ready for our customer-care representatives to address in a timely manner.
Phone coverage during the day
8AM-5PM M-F and 9AM-5PM on Saturday's
Phone coverage during the evening
Evening phone coverage from 6PM-10PM M-F
There is no phone coverage on Sundays please use the YConnect Self Service Portal to report any technology issues
New Virtual Interactive Helpdesk
We have a virtual interactive window for IT support. Please visit us at Helpdesk Virtual Hours for schedule and support topics we can help you with
IT Service Desk Library
Technology support in the Library for email activation, password resets and login issues will now be supported via kiosk that will provide virtual access to live customer-care representatives in IT. These kiosks are located at the IT Service Desk area in the Library and will be open during Library hours based on IT support schedules. The kiosks will also provide resources for common technical challenges faced by our students. customer-care representatives from IT will dispatch technicians as needed for hands on concerns as they arise.
Technology Equip Classroom Support
Hotline Ext. 5303 or by using the Hotlink at: My Classroom Session
To report technology issues in classrooms after your sessions use YConnect quick form at YConnect Self Service Portal
You may also reach the Center For Teaching, Learning And Educational Technologies (CTLET) for virtual interactive support for Technology Equip classrooms at CTLET
Off Hours Support
If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal.