Current Students

A Guide to Student Resources to Distance Learning

Service areas across York College have been organizing and working hard to get remote services up and ready for your use! We are here to support you. Please use the below reference guide for all of your needs:

Enrollment Management and Student Affairs

The Office of Enrollment Management and Student Affairs (EMSA) will be working remotely. However, the EMSA staff can be reached for general questions by calling 718-262-2331, or email studentdevelopment@york.cuny.edu.

Admissions

The York College Admissions Office will be operating remotely. We are expanding the online capability to deliver quality services to students throughout the college-choice process. The Admissions staff are committed to providing students with virtual services including: tours, undergraduate application submissions, decisions, and information resources https://www.york.cuny.edu/admissions for students, parents, and Guidance Counselors. Email us at Admissions@york.cuny.edu to ask questions or to arrange a phone appointment with an Admissions Counselor.

Athletics

York College Athletics is currently operating remotely to provide student-athlete support, academic advisement, NCAA eligibility & compliance, sports medicine, and HPEC facility coordination. Do not hesitate to call 718-262-5233 or email cchristian@york.cuny.edu Monday- Friday, 9 am-5 pm.

Bursar

The Office of the Bursar is providing services remotely. Currently the office is accepting online payments only via your CUNYfirst account using echecks, credit and debit cards with the Visa and Mastercard logo. (A service fee of 2.65% will be applied to debit and credit cards payments. However, there are no fees for echeck payments.) Should you have questions, the Bursar staff can be contacted at bursar@york.cuny.edu. Our staff is committed to providing exceptional service to the college community. However, due to the high volume of inquires, please allow a response time of up to two business days. For more information about Bursar services, please visit https://www.york.cuny.edu/bursar

Career Center

The York College Career Services Office is expanding its online capability to continue to deliver quality services to students for the remainder of the semester. The Career Services staff are committed to providing students with ongoing seamless support to help students achieve their career development goals. Learn more about York College virtual services https://www.york.cuny.edu/student-development/career-services/goes-virtual. Email us at career@york.cuny.edu to ask questions or to arrange a phone appointment with a Career Services Counselor.

Center for Students with Disabilities

The Center for Students with Disabilities (CSD) will provide tele-service, Monday–Friday, 9 am–5 pm. CSD will offer services online to help students with reasonable accommodations, assistive technology services, supplemental advisement, career counseling, help with cover letters and resumes, recommendation letters (graduate school), and information and referrals. Students in need of services can call the office at 718-262-2191 or email csd@york.cuny.edu. A virtual meeting by phone or video conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.

Center for Leadership, Service, and Civic Engagement

The Center for Leadership, Service, and Civic Engagement is currently operating remotely. The Center offers online assistance to the Student Government Association and the National Society of Leadership and Success. Do not hesitate to call 718-262-2936 or email aandrews@york.cuny.edu.

Counseling Center

The Counseling Center will provide tele-service, Monday–Friday, 9 am–5 pm. Students in need of services can call the office at 718-262-2272 or email jchoi@york.cuny.edu or bpar@york.cuny.edu. A virtual meeting by phone or video conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.

Health Services

The Health Services Office is currently operating remotely and will process students' immunizations records online. Do not hesitate to email StudHealthSvcCtr@york.cuny.edu. A virtual meeting by phone or video conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.

Financial Aid

The York College Financial Aid Office is operating remotely. We are expanding the online capability to deliver quality services to students. The Financial Aid staff is committed to providing students with virtual services, including the processing of state and federal aid, verification of submitted documentation, and continuity of the work-study program. Email us at

finaid@york.cuny.edu to ask questions or to arrange a phone appointment with a Financial Aid Counselor.

Food Pantry

The York College Food Pantry, Hungry For Knowledge, will remain open for the rest of the semester. Our hours of operation are Monday, Wednesday, and Friday from 12:00 pm - 3:00 pm. The Pantry receives appointments on our online system at Plentiful App for "Grab and Go" meals. Please email us at foodpantry@york.cuny.edu to ask questions or to make an appointment.

CUNY is doing all that it can to keep CUNY food pantries open while also protecting students against exposure to infection. To minimize student travel, CUNY students can go to any CUNY food pantry. CUNY also encourages students to seek pantries that are close to home and require minimal travel. View CUNY pantry locations and contact information for a list of locations. Before visiting, contact any pantry in advance to ensure that it is open.

Also, see the list below for food resources available to all New Yorkers.

Food Bank of NYC: https://www.foodbanknyc.org/get-help/

In light of ongoing developments around COVID-19, some emergency food providers have temporarily suspended normal operations and have switched to "grab and go" meals and pantry bags to minimize the risk of exposure. Many others, however, remain open, and this website will help you find pantries near your home address.

Plentiful App: https://www.plentifulapp.com/

Plentiful is a free app that you can download to locate pantries in your neighborhood. As the ongoing developments around COVID-19 are changing rapidly, please be sure to confirm hours of operation by calling before you visit.

FoodHelp NYC: https://maps.nyc.gov/foodhelp/

This site provides a map of food pantries and community kitchens located throughout the five boroughs. Again, call first!

IMPORTANT! You may also call 311 for assistance.

Men's Center

The Men's Center will provide tele-service, Monday–Friday, 9 am–5 pm. Students in need of services can email jquash@york.cuny.edu. A virtual meeting by phone or video conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.

ROTC

The Military Science/ROTC is currently operating remotely. We will continue Military Science classes by distance learning and focus on preparing cadets scheduled to attend summer camp training at Fort Knox, Kentucky. Prospective military science students or students who are interested in joining ROTC can email matthew.r.deschenes.mil@mail.mil, james.a.finnegan6.mil@mail.mil or visit https://www.york.cuny.edu/academics/departments/rotc

Student Activities

The Student Activities Center (SAC) is working diligently to provide virtual student engagement programs. For any questions or concerns, do not hesitate to call 718-262-2286 or email jphelps@york.cuny.edu, or sbeverlyskinner@york.cuny.edu.

Testing Center

The Testing Center is currently operating remotely. Do not hesitate to call 718- 262-2010 (ext. 2012 or 2388) or email testct@york.cuny.edu or owallace@york.cuny.edu.

TRIO

The TRIO Student, Support, and Services office is currently operating remotely; visit https://www.york.cuny.edu/student-development to view the services presently offered online. The TRIO SSS and YES programs will continue to provide supportive services to help eligible students complete their undergraduate degree at York College. Do not hesitate to call 718-262-2423 or email shariraj901@york.cuny.edu.

Veteran and Military Programs

The Veteran and Military Programs Office is currently operating remotely. Do not hesitate to email leaton@york.cuny.edu or Veterans@york.cuny.edu.

Women's Center

The Women's Center will provide tele-service, Monday-Friday, 9 am-5 pm. Students in need of services can call the office at 718-262-2008 or email womenscenter@york.cuny.edu. A virtual meeting by phone or video conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.

Academic Affairs Student Services

Academic Affairs Student Services will be working remotely. However, the staff can be reached for general questions by calling 718-262-2780, or email dchirico@york.cuny.edu for the School of Arts and Sciences, mbecker@york.cuny.edu for the School of Health Sciences and Professional Programs and pmeleties@york.cuny.edu for the School of Business and Information Systems and Academic Affairs in general.

Academic Advisement Center

Academic advising services will be provided remotely, via phone and email. Students can email advisement@york.cuny.edu to connect with an academic advisor or call 718-262-2280. The Academic Advisement Center provides advisement for new students, transfer students, and continuing students. Advising support is also available to Excelsior Scholarship recipients. Academic advisors help students with semester planning, connect to resources, and make informed choices about their educational journey. Remember, to graduate on time students should take 15 credits per semester or 30 credits per year. At CUNY, it doesn’t cost more to take 15 credits vs. 12 credits. For more information about advisement services, please visit https://www.york.cuny.edu/academics/advisement.

Center for Teaching, Learning and Educational Technologies

The Center for Teaching, Learning and Educational Technologies will continue to provide online training for students and faculty. For more information and additional support, please visit https://www.york.cuny.edu/academics/academic-affairs/ctlet, email bbhelp@york.cuny.edu or call 718-262-5219.

Collaborative Learning Center

All instructional support services of the Collaborative and Math Learning Centers will be provided remotely. For more information and support, please visit https://www.york.cuny.edu/academics/collaborative-learning-center, call 718-262-2303/2494, or email Ms. McDonald (cmcdonald@york.cuny.edu) or Ms. Glenn (jglenn@york.cuny.edu).

Office of the Registrar

The Office of the Registrar will continue to serve students and faculty by processing all applications as timely and efficiently as possible. For more information, please visit https://www.york.cuny.edu/registrar or call 718-262-214.

Office of Student Academic Services

The Office of Student Academic Services will continue to accept and process applications for the Committee of Academic Policy and the Committee on Satisfactory Academic Progress. To submit your petitions remotely or for more information, please visit https://www.york.cuny.edu/academics/academic-affairs/student-academic-services/referral-form, email osas@york.cuny.edu or call 718-262-2770.

SEEK Program

The SEEK Program provides special academic, finance, and counseling assistance to students entering college for the first time. All services and support to SEEK students will be provided remotely. For more information and support, please visit https://www.york.cuny.edu/student-development/seek, call 718-262-2300 or email seek@york.cuny.edu or sbelle@york.cuny.edu.

Information Technology Services

Information Technology Services (ITS) is up and running remotely. York ITS is here to help and support. Here are some of the services offered to support you:

Three ways to connect:

York ITS Hot Line 718-262-5311
YConnect Self-Service: https://www.york.cuny.edu/it/service-delivery-unit/y-connect
Email our Service Desk: helpdesk@york.cuny.edu

Services we can help you with: remote desktop connectivity, Blackboard 1st level support, CUNYfirst access, network login, and password issues, email login, Microsoft Teams, and Webex ConnectCUNY information.

Blackboard after hours support

CUNY has contracted with Blackboard to provide after hours telephone support as an additional service to you.

Starting March 20, if you have a pressing Blackboard question related to how to submit your course work in Bb such as tests, assignments, discussion board, or use Bb Collaborate Ultra, you can call Blackboard for assistance after the College help desk is closed. Note: they cannot troubleshoot your login or course issues as they don't have access to CUNY's Bb.

This after hours Blackboard support will be available by calling 1-646-664-2024.

The hours are:

weeknights - between 8:00pm and 8:00 the next morning
weekends – all day and night on Saturdays and Sunday

Be sure to have the following information ready before calling:

Your name
College
Course
Email address
Telephone number
Description of the Blackboard assistance you seek

We look forward to serving you.

Town Hall FAQ’s & Corresponding Resources

Credit/No Credit Policy FAQ

Contact Tracing opportunities

Tools


Blackboard enables student and faculty participation in online classes and online course materials to complement face-to-face learning. Log-in More Information	CUNYfirst provides essential student, human resources and finance administration across the University via an integrated enterprise technology solution. Log-in More Information	CUNYfirst MyInfo provides students an alternative to CUNYfirst for looking up essential student data such as class schedule, class textbooks and financial aid summary. Log-in More Information	Global Search finds courses across the University using filters such as colleges, semester, subject area, time, and online/in-person delivery. Link More Information


DegreeWorks allows students to plan course selections towards fulfilling degree requirements and view progress towards degree completion. Log-in More Information	FACTS (Financial Aid Certification Tracking System) helps students understand and monitor their eligibility for New York State Tuition Assistance Program (TAP). Log-in More Information	Library provides access to academic publications and research databases to currently enrolled students, faculty members and staff members. Log-in More Information	CUNY emergency alert system delivers text, email and/or voice alerts of emergencies or weather-related University or campus closings. Log-in More Information


Gartner free online resources provide the latest research on technology advances, best practices and standards. Log-in More Information	CUNY eMall provides a virtual shopping plaza where merchants offer a variety of discounts and other promotional programs on goods and services. Log-in	McAfee: McAfee Endpoint Security provides comprehensive protection against common threats and malware for Microsoft Windows and Apple MacOS computers. Log-in More Information	Maplesoft is technical computing software for engineers, mathematicians, and scientists to help do quick calculations, develop design sheets, teach fundamental concepts, or produce sophisticated high-fidelity simulation models. Log-in More Information