What is an ASL?

ASL stands for Application Security Liaison. This role has been established on all CUNY campuses for the purposes of processing CUNYfirst Access Request Forms. ASL's do not approve or grant access. Functional Liaisons or Access approvers are additional staff on campus who have been designated as business owners of the various CUNYFirst pillars and are the ones who must sign off on the forms besides staff, managers and department heads. A list of these approvers can be found here York Access Approvers and Subject matter experts. ^{(This list is only provided here for reference and not instructional purposes. Please keep in mind that any references to CUNYfirst also implies CUNYBuy and other Centrally hosted systems where a form needs to be filled out for access approval and ASL administration of those requests.)}

ASL's should never be contacted directly for any CUNYfirst issues. All issues need to follow a strict reporting workflow which has been worked out in order to properly audit and report on all issues with CUNYfirst from the Central Office. For this reason you should always submit a YConnect Self Service ticket or call our Helpdesk for any CUNYfirst issues so that we can properly submit, escalate and resolve your issue. Not following this workflow will cause delays in resolutions.

When you submit an issue using YConnect here is what you can expect:

1. Our experts at the Service Desk will triage the issue initally and if they are not able to resolve it the issue is escalated to York ASL's.
2. York ASL's will review the issue, request additional support documentation as needed, review your profile and settings in the CUNYfirst system and either make necessary adjustments which were already approved or request new approved security forms where those adjustments require additional permissions. If the issue is not known, ASL's will request the opening of an escalation ticket with Central Office who will review the issue and provide resolution. If that resolution can be applied by the York ASL's, Central will instruction on the action unless Central applies the resolution directly or instructs on additional steps as needed to resolve the issue.
3. All communication from the point of YConnect ticket creation and or Central escalation always includes the staff who is having the issue and any other interested parties. If you are needing to make an inquire about a status always include the ticket number which has been shared with you upon the initial report of your issue.

Central provides training and support on CUNYfirst and CUNYBuy which you can make use of directly. Visit here and look for training and or support for these systems.

While ASL's are key to gaining access to CUNYfirst and CUNYBuy we are not authorities on role assignments and functional aspects of these systems. For information on what roles a user should have either the department head or a CUNYfirst subject matter expert (in some cases the same person as the Access Approvers depending on the module in question) should be consulted. As with all issues either a YConnect request should be entered or a call to our Helpdesk should be initiated for support on any CUNYfirst or other computing related issues. Ext. 5311