IT Service Desk Hours / Support Location

Due to the new Distances-Learning modality for the University York College Information Technology is making some changes to technology support and coverage hours. 

Most of our support staff are working remotely. There is at least one technician on campus daily with at least one IT management representative. The onsite technicians are focused on issues affecting essential workers and remote users connecting to work computers.

Please use YConnect Self Service Portal from any browser on campus or off campus to create help cases for any technology issue you need support for. Your issue is instantly in our queue and ready for our customer-care representatives to address once you click on submit.

Hours of dispatch and phone coverage

Schedule can change depending on semester 

• Monday through Friday IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Phone, Field, and Telecom support services
• Monday through Friday IT Service Desk 718-262-5300 or 5311: 5:00 PM - 8:00 PM Phone, Limited field (Summer Hours) 
• Saturday  IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Limited field, telecom, and phone support services

IT Service Desk Library 

IT Service Desk is open in the Library on a limited summer schedule. Check at the front IT desk to see times.

Smart Room Support Coverage

Smart Room support on our hotline Ext. 5303 or by using the hotlink at:

In additional support can be requested by using the YConnect hot web link at YConnect Self Service Portal

Class Room Building Computer Labs

Classroom building labs and drop in computers are available. 

Off Hours Support

If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal.

If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York website and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.

Contact the IT Service Desk at (718) 262-5300 or 5311, or on campus.