IT Service Desk Hours & Support Locations

The schedule below may change depending on which semester we are in. Visit often for updates

Hours of Operations & Support Locations

Please be aware that the hours of 8AM-10PM does not represent coverage for phone support. Those hours are 9AM-5PM M-F

The hours between 8AM-9AM are reserved for Smart Room support on our hotline Ext. 5303 or by using the hot line at: 

Additionally, Staff in the Library do not answer support calls as they are there for the support of students on lines. Only in the event of a Smart Room in session support call do they pick up the phone. Please do not use email for support request. Use YConnect Self Service Portal at: 

There may be times due to staffing availability that gaps may appear during shift changes. We will always make every effort to communicate this if and when it occurs. Note on Saturday phone support is available from 8:00 AM until 4:00 PM while technical support dispatch is limited but available 9-5PM.

Closed8am to 10pm8am to 10pm8am to 10pm8am to 10pm8am to 10pm8am to 4p

IT Service Desk Contact Center

The York College IT Service Desk Contact Center is located on the 2nd Floor of the Academic Core building, in room 2E03D. This the central location for all inbound technology phone support services. Walk-In services only available during peak registration periods otherwise the Library is the place for technology support.

York College
94-20 Guy R Brewer
Ph: (718) 262-5311

Hours of coverage

Schedule can change depending on semester

  • Monday through Friday: 9:00 AM - 5:00 PM  Phone, Field and Telecom support services
  • Monday through Friday: 5:00 PM - 10:00 PM Limited field, no telecom and limited phone support services
  • Saturday 8:00 AM - 5:00 PM  Limited field, telecom and phone support services

IT Service Desk Library 

The York College IT Service Desk  Library is another technical support services area dedicated to student technology services. Located on the 3rd floor of the Academic Core building in room 3G01. (Note, phones are not answered in the Library unless it's the smartroom hotline)

Hours of coverage

Schedule can change depending on semester
  • Monday through Friday: 8:30 AM - 10:00PM (based on Library schedule) Student Technical Support Services
  • Saturday 9:00 AM - 5:00 PM (If Library is closed, support may be located in the Academic Core room 2E03D)

Class Room Building Computer Labs

The following link will take you to all the information you need to know about the Class Room Building computer labs

Off Hours Support

Telephone: (718) 262-5300 (Off hours will provide links to YConnect)

If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal. If you are on campus use your YConnect icon or type YConnect on your browser. If off campus you can use your VPN account. YConnect is one of the options on your main menu. If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York web site and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.

Contact the IT Service Desk at (718) 262-5300, or x5300 on campus.