IT Service Desk Hours & Support Locations
Hours of Operations & Support Locations
Please be aware that the hours of 8AM-10PM does not represent coverage for phone support. Those hours are 9AM-5PM M-F
The hours between 8AM-9AM are reserved for Smart Room support on our hotline Ext. 5303 or by using the hot line at:
Additionally, Staff in the Library do not answer support calls as they are there for the support of students on lines. Only in the event of a Smart Room in session support call do they pick up the phone. Please do not use email for support request. Use YConnect Self Service Portal at: https://www.york.cuny.edu/it/service-delivery-unit/y-connect
There may be times due to staffing availability that gaps may appear during shift changes. We will always make every effort to communicate this if and when it occurs. Note on Saturday phone support is available from 8:00 AM until 4:00 PM while technical support dispatch is limited but available 9-5PM.
|Closed||8am to 10pm||8am to 10pm||8am to 10pm||8am to 10pm||8am to 10pm||8am to 4p|
IT Service Desk Contact Center
The York College IT Service Desk Contact Center is located on the 2nd Floor of the Academic Core building, in room 2E03D. This the central location for all inbound technology phone support services. Walk-In services only available during peak registration periods otherwise the Library is the place for technology support.
94-20 Guy R Brewer
Ph: (718) 262-5311
Hours of coverage
Schedule can change depending on semester
- Monday through Friday: 9:00 AM - 5:00 PM Phone, Field and Telecom support services
- Monday through Friday: 5:00 PM - 10:00 PM Limited field, no telecom and limited phone support services
- Saturday 8:00 AM - 5:00 PM Limited field, telecom and phone support services
IT Service Desk Library
Hours of coverage
- Monday through Friday: 8:30 AM - 10:00PM (based on Library schedule) Student Technical Support Services
- Saturday 9:00 AM - 5:00 PM (If Library is closed, support may be located in the Academic Core room 2E03D)
Class Room Building Computer Labs
Off Hours Support
Telephone: (718) 262-5300 (Off hours will provide links to YConnect)
If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal. If you are on campus use your YConnect icon or type YConnect on your browser. If off campus you can use your VPN account. YConnect is one of the options on your main menu. If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York web site and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.
Contact the IT Service Desk at (718) 262-5300, or x5300 on campus.