IT Service Desk Hours & Support Location

Hours of Operations & Support Locations

If you have an active York network account try our new YConnect Self Service Portal using any browser from on campus or off campus go to  https://www.york.cuny.edu/it/service-delivery-unit/y-connect   use your network account credentials to get in if prompted. Use this portal to create help cases for any technology issue you need support for. When in, just click on the "Have A Problem?" Quick Action Button, select a category, brief description and submit.

Note on Saturday phone support is available from 8:00 AM until 4:00 PM while technical support dispatch is limited but available 9-5PM. 

SUNMONTUEWEDTHURFRISAT
Closed 8am to 10pm 8am to 10pm 8am to 10pm 8am to 10pm 8am to 10pm 8am to 4p

 

Hours of dispatch & phone coverage

Schedule can change depending on semester

  • Monday through Friday: 9:00 AM - 5:00 PM  Phone, Field and Telecom support services
  • Monday through Friday: 5:00 PM - 10:00 PM Limited field, no telecom and limited phone support services
  • Saturday 8:00 AM - 5:00 PM  Limited field, telecom and phone support services

IT Service Desk Library 

The York College IT Service Desk  Library is our main technical support services area dedicated to student technology faculty & staff services. Located on the 3rd floor of the Academic Core building in room 3G01. (Note, phones are not answered in the Library unless it's the smartroom hotline ext. 5303 active session call. Please do not use email for support requesst. Use YConnect Self Service Portal at: https://www.york.cuny.edu/it/service-delivery-unit/y-connect
)

Smart Room Support Coverage

Smart Room support on our hotline Ext. 5303 or by using the hot link at:

https://www.york.cuny.edu/it/service-delivery-unit/service-desk/SmartRooms_Kiosk-form  is available during our hours of dispatch coverage.

 

Class Room Building Computer Labs

The following link will take you to all the information you need to know about the Class Room Building computer labs
https://www.york.cuny.edu/it/acet/computer-labs/computer-labs?searchterm=computer+lab

Off Hours Support

Telephone: (718) 262-5300 (Off hours will provide links to YConnect)

If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal. If you are on campus use your YConnect icon or type YConnect on your browser. If off campus you can use your VPN account. YConnect is one of the options on your main menu. If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York web site and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.

Contact the IT Service Desk at (718) 262-5300, or x5300 on campus.