IT Service Desk Hours / Support Location
If you have an active York network account try our new YConnect Self Service Portal using any browser from on campus or off campus go to https://www.york.cuny.edu/it/service-delivery-unit/y-connect use your network account credentials to get in if prompted. Use this portal to create help cases for any technology issue you need support for. When in, just click on the "Have A Problem?" Quick Action Button, select a category, brief description and submit.
Note on Saturday phone support is available from 8:00 AM until 4:00 PM while technical support dispatch is limited but available 9-5PM.
|Closed||8am to 10pm||8am to 10pm||8am to 10pm||8am to 10pm||8am to 10pm||8am to 4p|
Hours of dispatch and phone coverage
Schedule can change depending on semester
- Monday through Friday: 9:00 AM - 5:00 PM Phone, Field, and Telecom support services
- Monday through Friday: 5:00 PM - 10:00 PM Limited field, no telecom, and limited phone support services
- Saturday 8:00 AM - 5:00 PM Limited field, telecom, and phone support services
IT Service Desk Library
Smart Room Support Coverage
Smart Room support on our hotline Ext. 5303 or by using the hotlink at:
https://www.york.cuny.edu/it/service-delivery-unit/service-desk/SmartRooms_Kiosk-form is available during our hours of dispatch coverage.
Class Room Building Computer Labs
Off Hours Support
Telephone: (718) 262-5300 (Off hours will provide links to YConnect)
If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal. If you are on campus use your YConnect icon or type YConnect on your browser. If off campus you can use your VPN account. YConnect is one of the options on your main menu. If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York website and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.
Contact the IT Service Desk at (718) 262-5300, or x5300 on campus.