IT Service Desk Hours / Support Location

Welcome to the IT Service Desk Page

Due to the new Distances-Learning modality for the University York College Information Technology is making some changes to technology support and coverage hours.

Most of our support staff are working remotely. There is at least one technician on campus daily with at least one IT management representative. The onsite technicians are focused on issues affecting essential workers and remote users connecting to work computers.

Please use YConnect Self Service Portal from any browser on campus or off campus to create help cases for any technology issue you need support for. Your issue is instantly in our queue and ready for our customer-care representatives to address once you click on submit.

Sun	Mon	Tue	Wed	Thur	Fri	Sat
Closed	8am to 10pm	8am to 10pm	8am to 10pm	8am to 10pm	8am to 10pm	9am to 5p

Hours of dispatch and phone coverage

Schedule can change depending on semester

Monday through Friday IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Phone, Field, and Telecom support services
Monday through Friday IT Service Desk 718-262-5300 or 5311: 5:00 PM - 10:00 PM Phone, Limited field,
Saturday IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Limited field, telecom, and phone support services

IT Service Desk Library

While the Library on campus may be closed, online reference libraries and other services are available. Please visit the Library web page at Library in order to see what is available.

Access to Library computers via remote access is currently be worked on starting with Winter session. Certain special labs have been made available to students based on requests by faculty in charge of those programs. We will have a link here when Library computers are available.

Smart Room Support Coverage

Smart Room support on our hotline Ext. 5303 or by using the hotlink at:

Due to the new distance learning model only a limited number of smart rooms are being used on campus. However the hotline is still active for support of those rooms. In additional support can be requested by using the YConnect hot web link at YConnect Self Service Portal

Class Room Building Computer Labs

The Class Room building computer labs is currently offline. However, IT is currently working to bring some of the computers online to be accessed remotely for students who need to run applications which are not locally available on home devices. We will have a link to this by January 2021

Off Hours Support

If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal.

If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York website and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.

Contact the IT Service Desk at (718) 262-5300 or 5311, or on campus.