IT Service Desk Hours / Support Location

Welcome to the IT Service Desk Page

Due to the new Distances-Learning modality for the University York College Information Technology is making some changes to technology support and coverage hours. New changes are reflected below.

Please use YConnect Self Service Portal from any browser on campus or off campus to create help cases for any technology issue you need support for. After login in look for the  "Have A Problem?" Quick Action Button, select a category, brief description and submit. Your issue is instantly in our queue and ready for our customer-care representatives to address.

Sun Mon Tue Wed Thur Fri Sat
Closed 8am to 10pm 8am to 10pm 8am to 10pm 8am to 10pm 8am to 10pm 9am to 5p

Hours of dispatch and phone coverage

Schedule can change depending on semester

  • Monday through Friday: 9:00 AM - 5:00 PM Phone, Field, and Telecom support services
  • Monday through Friday: 5:00 PM - 10:00 PM Phone, Limited field, 
  • Saturday 9:00 AM - 5:00 PM Limited field, telecom, and phone support services

IT Service Desk Library 

Please note changes to our support model are evolving due support for distance learning. We will reflect those changes to our hours of operation and method of support. If the Library is not open our support personnel will be on the phones, Yconnect, email and Teams.
 
The York College IT Service Desk Library is our main technical support services area dedicated to student,faculty and staff technology services. Located on the 3rd floor of the Academic Core building in room 3G01. (Note, phones are not answered in the Library unless it's the smart-room hotline ext. 5303 active session call. Please do not use email for support request. Use YConnect Self Service Portal by clicking on YConnect
)

Smart Room Support Coverage

Smart Room support on our hotline Ext. 5303 or by using the hotlink at:

Technology Equipped Classroom Support is available during our hours of dispatch coverage. Due to the new distance learning model we are adding a new category to this form in order to enhance remote support for issues We have added a new category called "Distance-Learning Support" and a new location called "Remote" which will indicate to our staff that you are not on campus but are in an active session with students and need technical help.

Class Room Building Computer Labs

The following link will take you to all the information you need to know about the Class Room Building computer labs
https://www.york.cuny.edu/it/acet/computer-labs/computer-labs?searchterm=computer+lab

Off Hours Support

Telephone: (718) 262-5300 (Off hours will provide links to YConnect)

If you have any non-emergency technical support issues outside of our hours of coverage your call to our contact center will provide some alternate options for getting your issue recorded. One of the options will be to use the YConnect Self Service Portal.

If you are not a member of the campus network you can go to the Contact York link at the bottom of any page on the York website and fill out and submit a YConnect form which will be routed based on the category you select. If your request or inquiry is directed to the IT department, as soon as our first shift comes in, we will address all open requests or inquiries. If your submission goes to another department within the college they will do the same.

Contact the IT Service Desk at (718) 262-5300, or x5300 on campus.