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My Remote Access Services

Visit this page for information on mobile access to campus technology and other resources

Remote Access Reminders
Remote access from home or abroad is available to campus resources via VPN and remote desktop. Please review the below reminders to insure optimal experience for connecting.

Additional VPN reference information and download links
Go to this link to get more specific information on VPN and Remote Access

York College Zoom Support
Access to all Zoom support options

LinkIn Learning Resource
LinkedIn Learning offers high-quality comprehensive instructional videos for a diverse range of applications including Adobe Creative Suite and Office 365 suite such as Word, Excel, PowerPoint, OneNote, SPSS, EndNote, etc. Content covers a wide range of subjects including "soft skills", coding, leadership development, business writing, creativity and many others.

Installing Outlook on my cell phone for Students
Outlook app for iOS and Android directions for students

York College Chromebook Support
Access to all chromebook support options

VPN: GlobalProtect
How to install and use Global Protect VPN Clients

My Call Forwarding
Use this to access call forwarding features remotely

All Distance Learning Resources for Students, Faculty and Staff
Do you need a loaner device or technology support or Adobe Creative Cloud access? Go here

Teams training videos by CIS
Lean all about teams

Installing the Teams App on Desktop
Step by step instructions on installing Microsoft Teams on your computer

York College Windows 10 Resources
Access to helpful windows 10 resources

Start Here for setting up your T-Mobile Hotspot
Use these instructions to activate and connect to the T-Mobile Hotspot.

Additional reference info for your Franklin Hotspot
This is an additional reference for the T9 Franklin TMobile Hotspot

Technology Services from CIS
Link to the City University Technology page

Microsoft Outlook References
Useful information on help with common Outlook issues

The CUNY IT Help customer service portal (, is live. CUNY IT Help provides students, faculty and staff with easy, free text search access to over 1500 articles from the CUNY and CIS-managed technology websites copied to the ServiceNow knowledge repository. To date, we have published the essential how-to instructions, FAQs, policies, forms and reference materials for the following CUNY-wide applications and services: • Accessibility • Blackboard • CUNY Alert • CUNY Login • CUNYfirst • DegreeWorks • Distance Learning • Dropbox • Everbridge Health Screening app • FACTS • Global Search • Information Security • MS Office 365 for Education • MyInfo • Remote Work • Schedule Builder • Virtual Desktop (VDI) • Zoom CUNY IT Help also has recent CIS Service Desk planned maintenance and service disruption messages in the Enterprise Service Desk Announcements space. In the coming months, CIS will transition from the CUNY website to CUNY IT Help as the primary source for technology help and reference information as well as service disruption messages for enterprise (CUNY-wide) applications and services You are, of course, encouraged to explore CUNY IT Help—we would like your feedback, particularly first impressions regarding ease of use and the ability to find the information you seek. If you prefer a live demonstration before exploring CUNY IT Help, look for a separate invitation from me to attend a CUNY IT Help meeting where you can learn more about CUNY IT Help and how the CIS Service Desk plans to integrate it within our support model.

York College CUNYfirst Support
Access to all CUNYfirst support options

Virtual Desktop Applications
Remotely Access Your Course Software Anytime! Anywhere!