IT Support (Start Here)

The IT Service Desk at York College is your main contact point for all IT related incidents, requests and inquiries.

Telephone Services

All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal.

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MyPassword: Self-Service Contact & Identity Management

MyPassword is a identity management tool that all faculty and staff now have available for managing Network ID accounts for accessing York College network resources (desktop computers, wireless devices, email, vpn and library databases). By setting up a profile complete with challenge questions and answers, faculty and staff now have a way of resetting their network account password and regain access to their account at all times as long as they are active. This tool is available both on and off campus once you setup your profile.

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General IT Services

There are a variety of ways to get IT services. Walk-up, by phone or via self service portal are just some of the ways to get attention for your technology needs.

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Self Service Applications

This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

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Onboarding

Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of onboarding and covers areas of interest necessary to connect with technology at York College.

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Xerox Print Smart

Here you can find user guides, training videos and other useful information to get you started with your new Xerox Print Smart device

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DegreeWorks Problems?

Use this form to report a problem with Degree Works

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Security Awareness

The following information is critical to the security of everyone especially University data and personal security. Much of the information on this page comes from CUNY Central's security link at https://security.cuny.edu where there is additional and current data on the importance of being security aware when dealing with computing in general.

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iPad Support

Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

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How To Information

FAQ's, Videos and other useful IT information from the QLT (Quick Learn Team)

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Application Security Liaisons

This is a CUNYfirst web page dedicated to ASL's helpful information. Come here for a variety of helpful CUNYfirst security related information

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