IT Support (Start Here)

The IT Service Desk at York College is your main contact point for all IT related incidents, requests and inquiries.Due to the COVID-19 pandemic all technology support has been moved to a distance learning model, the Office of Information Technology Services Help Desk is now being operated remotely. Please use the YConnect portal for all inquiries and a representative will respond to you shortly. Using any web browser go to https://www.york.cuny.edu/it/e-forms/itts

IT Service Desk Hours / Support Location
Welcome to the IT Service Desk Page

General IT Services
There are a variety of ways to get IT services. Walk-up, by phone or via self service portal are just some of the ways to get attention for your technology needs.

IT Service Reminders
Visit this web site often to review all technology reminders which can make the service we provide to you that much better.

MyPassword
Self-Service Contact and Identity Management

Self Service Applications
This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

DegreeWorks Problems?
Use this form to report a problem with Degree Works. Do not provide any passwords, SS#'s or Student ID info

Telephone Services
All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal.

Security Awareness
The following information is critical to the security of everyone especially University data and personal security. Much of the information on this page comes from CUNY Central's security link at https://security.cuny.edu where there is additional and current data on the importance of being security aware when dealing with computing in general.

Xerox Print Smart
Here you can find user guides, training videos and other useful information to get you started with your new Xerox Print Smart device

Onboarding
Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of onboarding and covers areas of interest necessary to connect with technology at York College.

iPad Support
Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

Charging Stations
New Charging Stations Around Campus