IT Support (Start Here)

The IT Service Desk at York College is your main contact point for all IT-related incidents, requests, and inquiries. Starting in mid-August 2021, our Help Desk will be operating on campus and virtually. Onsite operations will continue to follow COVID-19 protocols for contact-free service. Technicians will continue to address any concerns via phone and email. We will introduce kiosks at designated locations on campus for virtual student support. Use the YConnect portal to submit all inquiries and requests for technology support at https://www.york.cuny.edu/it/e-forms/itts

Returning To Campus IT Checklist

Please review this if you are returning to campus as IT support and technologies may have changed

<>Please be sure to survey your offices before the return date if possible - this will help you plan for any needed changes and allow you to better manage your technology support needs providing IT with requests in the YConnect portal

<>Gather requests now from your team for any technology need based on surveying your offices - doing this now will provide enough advance notice to give IT a reasonable amount of time to gather resources, assets and prioritize staff

<>Create a check list of things to survey in each office, this should include phones, computers and copiers and any other technology which may require resources and or procurement to support.

<>Survey other non-IT needs like paper, pencils, pens, staples, toner, furniture and give those offices advance notice for any requests, use the B&G Online work order system

<>Use the YConnect IT Services form for all IT requests understanding that using this system will help IT to manage our resources and service delivery optimally

<>If you have events and meetings that are critical and there is a technology component associated with it, inform IT in advance so we can insure assets are available and staff properly scheduled

<>Technology in some areas for support may have kiosks with virtual windows where IT staff can be reached - this is in support of maintaining social distancing protocols during the initial stages of your return. Instructions on use will be available on the kiosks

Patience will be needed. Operating onsite at 100% staffing was a challenge before the pandemic, returning with 60% during this critical time will require team work, planning and using established work management systems to produce the results we all need.

We realize everyone will have needs that are important. IT prioritizes requests based on first in first out and how the requests impact our students. Emergencies are managed based on how they impact our ability to insure students are being served.

If you have any questions or suggestions please contact our Helpdesk at helpdesk@york.cuny.edu

General IT Services
There are a variety of ways to get IT services. Walk-up, by phone or via self service portal are just some of the ways to get attention for your technology needs.

Charging Stations
New Charging Stations Around Campus

Cisco Jabber Installation
How to install Cisco Jabber on your system preference.

HyFlex Classroom Technology
Technology equip classrooms are being updated to accommodate HyFlex teaching modality for 2021 Fall Semester.

iPad Support
Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

IT Service Desk Hours / Support Location
Welcome to the IT Service Desk Page

IT Service Reminders
Visit this web site often to review all technology reminders which can make the service we provide to you that much better.

MyPassword
Self-Service Contact and Identity Management

Onboarding
Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of on-boarding and covers areas of interest necessary to connect with technology at York College.

Qualtrics Instructions for SETE
Here areinstructions for the professors to access the Qualtrics dashboards for SETE

Security Awareness
The following information is critical to the security of everyone especially University data and personal security.

Self Service Applications
This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

Telephone Services
All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal.

Xerox Print Smart
Here you can find user guides, training videos and other useful information to get you started with your new Xerox Print Smart device