Skip to Main Content
York College Background

IT Support (Start Here)

The IT Service Desk at York College is your main contact point for all IT-related incidents, requests, and inquiries. Starting in mid-August 2021, our Help Desk will be operating on campus and virtually. Onsite operations will continue to follow COVID-19 protocols for contact-free service. Technicians will continue to address any concerns via phone and email. We will introduce kiosks at designated locations on campus for virtual student support. Use the YConnect portal to submit all inquiries and requests for technology support at https://www.york.cuny.edu/it/e-forms/itts

General IT Services
There are a variety of ways to get IT services. Walk-up, by phone or via self service portal are just some of the ways to get attention for your technology needs.

Charging Stations
New Charging Stations Around Campus

Cisco Jabber Installation
How to install Cisco Jabber on your system preference.

HyFlex Classroom Technology
Technology equip classrooms are being updated to accommodate HyFlex teaching modality for 2021 Fall Semester.

iPad Support
Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

IT Service Desk Hours / Support Location
Welcome to the IT Service Desk Page

IT Service Reminders
Visit this web site often to review all technology reminders which can make the service we provide to you that much better.

MyPassword
Self-Service Contact and Identity Management

Onboarding
Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of on-boarding and covers areas of interest necessary to connect with technology at York College.

Qualtrics Instructions for SETE
Here areinstructions for the professors to access the Qualtrics dashboards for SETE

Security Awareness
The following information is critical to the security of everyone especially University data and personal security.

Self Service Applications
This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

Telephone Services
All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal.

Xerox Print Smart
Here you can find user guides, training videos and other useful information to get you started with your new Xerox Print Smart device