IT Service Delivery Unit

The Service Delivery Unit at York College is your main contact point for all IT and Non-IT requests. We are committed to maintaining outstanding levels of excellence in servicing all your request. We are comprised of Service Desk Analysts, Computer Systems Field Support Specialist and Telecommunication Support. Additionally we represent all other groups in Information Technology responsible for maintaining the entire technology infrastructure at York College.

IT Service Delivery Unit Hours of Operation

The schedule below may change depending on which semester we are in. Visit often for updates

Read More…

IT Service Desk Support Areas

IT Service Desk Support Areas

There are three main IT Service Desk support areas at York College. The YConnect Contact Center, YConnect Library Support and the Class Room Building Computer Labs all provide many student support services. The list below indicates locations and hours of operation.

Read More…

YConnect Incident Tracking

YConnect Incident Tracking

How our YConnect Contact Center tracks your case

Read More…

Network Account / Email Form Update

As of February 1, 2013 you will no longer be required to fill out the web form that was part of this link in order to request an email account or a network ID.

Read More…

Cardinal Check Problems?

Use this form to report a problem with Cardinal Check/Degree Works

Read More…

image003.jpg

YConnect - Service Delivery

Read More…

iPad Support

Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

Read More…

MyPassword: Self-Service Contact & Identity Management

MyPassword is a identity management tool that all students, faculty and staff now have available for managing Network ID accounts for accessing York College network resources (desktop computers, wireless devices, email, vpn and library databases). By setting up a profile complete with challenge questions and answers, students, faculty and staff now have a way of resetting their network account password and regain access to their account at all times as long as they are active. This tool is available both on and off campus once you setup your profile.

Read More…

Application Security Liaisons

Application Security Liaisons

This is a CUNYfirst web page dedicated to ASL's helpful information. Come here for a variety of helpful CUNYfirst security related information

Read More…

Self Service Applications

This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

Read More…

Onboarding

Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of onboarding and covers areas of interest necessary to connect with technology at York College.

Read More…