IT Service Delivery Unit
The schedule below may change depending on which semester we are in. Visit often for updates
There are three main IT Service Desk support areas at York College. The YConnect Contact Center, YConnect Library Support and the Class Room Building Computer Labs all provide many student support services. The list below indicates locations and hours of operation.
How our YConnect Contact Center tracks your case
As of February 1, 2013 you will no longer be required to fill out the web form that was part of this link in order to request an email account or a network ID.
Use this form to report a problem with Cardinal Check/Degree Works
YConnect - Service Delivery
Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.
MyPassword is a identity management tool that all students, faculty and staff now have available for managing Network ID accounts for accessing York College network resources (desktop computers, wireless devices, email, vpn and library databases). By setting up a profile complete with challenge questions and answers, students, faculty and staff now have a way of resetting their network account password and regain access to their account at all times as long as they are active. This tool is available both on and off campus once you setup your profile.
This is a CUNYfirst web page dedicated to ASL's helpful information. Come here for a variety of helpful CUNYfirst security related information
This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing
Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of onboarding and covers areas of interest necessary to connect with technology at York College.