York College Windows 10 Resources
The following links to Windows 10 resources are a best effort support initiative to help jump start your knowledge of Windows 10 especially if you are new to this operating system from Microsoft.
These are not York developed references but are external links which have been carefully screened at the time of this migration in order to serve most of our clients needs. Please feel free to share any feedback or suggestions to IT in order to improve support for the new OS.
Windows 10 how to:
The following are from LinkedIn Learning and will require your login in order to use. You can access the LinkedIn Learning videos via the York website at LinkedIn Learning or you can download the LinkedIn Learning app for your mobile devices.
Below is a short list of useful Windows 10 references you can find and search for when you log into LinkedIn Learning:
Using the Start Menu
Access to Settings
Locating Applications | Pinning Apps to Taskbar
Launch applications from the Start menu or taskbar
Using Windows Search and Cortana
Managing Files: Using File Explorer
Using the Action Center
Sign In, Shutting Down, Restarting, and using Sleep Mode
The above list could change without notice. Login to LinkedIn Learning and search topics to see the latest information
The different login accounts needed to access a variety of systems on and off campus can get confusing so here is a breakdown of the different key accounts
York College Student Mail Account
This is your York Email account generally provisioned by Microsoft after a committed status to the school and especially when registering and signing up for classes
The format for your email account is: firstname.lastname@example.org
The format for your email password is : Your DOB (MMYYYY+last4 SSN) (This is a temporary password and you will be asked to change it on first login attempt)
For more information on your york mail account go to: Email for students
For information on setting your york mail on a mobile device go to: MyOutLook
Note that your york mail account is provisioned sometime after you commit. You should receive a communication from the York Admissions Office indicating what your york mail account name is and how to activate it. If you did not receive this communication, check that everything is ok with your application before contacting Information Technology.
York College Student Network Account
This is the account that allows you to access student computers on campus for example the Library student computers, student VPN, YCWIFI, Parking Permit online system, Library printing, scanning and copying services when on campus as well as remote logins via VDI systems. This account is generally activated a few days before the start of the Fall semester with a temporary password which you will be forced to change on initial login.
The format for your York Network account is: FirstInitialLastName (also known as the campus login or campus network account)
The format for your York Network account is: Your DOB (MMYYYY+last4 SSN) (This is a temporary password and you will be asked to change it on first login attempt)
Your CUNYfirst ID is used to access the student information system. This is the system you are introduced to when you go through the application process. You received two unique ID's from this system. One is based on your name and the other is numerical. CUNYfirst is the system you will spend a lot of time on and if you are a freshmen has a checklist that should be reviewed constantly. The CUNYfirst ID is also used to access Blackboard, FACTS, DegreeWorks, Office 365, Teams, Dropbox and many other University single sign-on enabled systems.
The format for your CUNYfirst login account is: Firstname.LastnameNN@login.cuny.edu, where “NN” is the last 2+ digits of your CUNY EMPLID
Students are prompted to activate their CUNYfirst account during the application process and your password would have been set at that time. The login page has options for resetting forgotten passwords.
For more information go to: https://www.cuny.edu/about/administration/offices/cis/cuny-login-faq/
Welcome to the IT Help Desk Services
The services below are all technology related topics we can help you with. Please click on the following link to go right to the submission page: YConnect
If any key word is highlight below it means you can get additional information on that topic
- Blackboard access | update email |
- CUNY login (Firstname.LastnameXX@login.cuny.edu)
- CUNY Virtual Desktop
- CUNYfirst access help
- Document upload access
- Email Account (Firstname.Lastname@yorkmail.cuny.edu)
- Issues with loaner laptops and hotspots
- Locked accounts and other access issues - escalated to CUNY’s Help Desk
- Network Account (FirstInitial+Lastname | i.e. Jdoe)
- Office 365 - MS Office Software access
- Password resets (local)
- Password resets are self-service only via https://home.cunyfirst.cuny.edu/
- Virtual Desktop Infrastructure (VDI) for access to software for labs (i.e. MS Access)
- VPN - Virtual Private Network - Access to Library databases and network share files
- York Mail Password resets and account activation
- Issues with loaner laptops and hotspots
- Off-campus password resets, without a saved profile, will required added security protocols
(authentication, management approvals, and call back)
- Access to email via Outlook Web Access and archive email access
- Reporting phishing and spam
- Setting up email on smartphones
To reach the IT Help Desk directly call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission