Telephone Services

All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal. We are currently upgrading the phone system and during this transition this website will be a great resource to guide you on the use and support of your new phone.
New Phone System

New Phone System

Please use this web page for reference information on the new phones currently under deployment campus wide during the period of April to June 2016.

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Working with your new phone

The new phone system is a voice over internet protocol system. This means instead of connecting to the old and outdated copper wires, it connects to our network system much like our computers. This page will help you get familiar with standard features of the phone. During the deployment period basics will be the focus.

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What happens to my old phone?

Initially the current Mitel phone will not be removed from your desk. This will still be the main phone and the current means of internal and external contact as well as the voice mail system.

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Roll Out Plan Details

This is the roll out plan details. We are trying to anticipate as much as we possibly can and prepare accordingly. Keep in mind that things can change. We will do our best to maintain this information current an will refer to it via announcements.

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Quick Guides

These are the current quick guides and learning information for the new phones system

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Deployment Information

The most current installation information for the new Cisco VoIP telephone system

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