MS Office 365 Email Cloud Environment General Inquiry and FAQs
York College has migrated to Microsoft Cloud email as of November 7th, 2022
Hosting Outlook email in the Microsoft Cloud provides valuable benefits, including the desired ability to integrate email with the other applications in the Microsoft 365 family (formally known as Microsoft Office 365 for Education), such as Teams, Teams calendar, OneDrive, and SharePoint. In addition, logging in will be streamlined by adding email and calendar to your CUNY Login, thereby allowing users to log in the same way as is currently done for Teams and OneDrive. Other benefits include multifactor authentication protection (MFA), additional spam, and malware protection, and improved resiliency through the Microsoft Cloud. We will enhance our ability to communicate and collaborate seamlessly with our students, fellow employees, and educators.
All Research Foundation staff must have a claimed CUNYfirst account in order to use the new Microsoft 365 email York mail has migrated to. If you have not done so already, you need to fill out a POI form from Human Resources, have it signed and approved by your supervisor, upload the signed and approved form to the HR document portal for processing. When the CUNYfirst account is created, you need to claim the account where you will received your @login.cuny.edu credentials. With the CUNYfirst credentials and password you can visit Office.com and login. You may be prompted to setup MFA (Multi-Factor Authentication) but once done you should see the Microsoft Office Outlook on the left side, click on it and all your emails are there if you had an existing York mail account. If this is your first time using a York mail account it will be empty.
If you have any issues, first check about the POI form and that it has been properly submitted, claim your CF account and if this is all ok but you still have issues with Office.com contact IT.
Based on the guidelines provide in August of 2015 in regards to retiree email accounts, we will be migrating any retired staff who has maintained an approved and still active York email account. However, it is the responsibility of those who use such accounts to insure they have maintained an active authentication cycle with their CUNYfirst account which is now the only way to access the cloud based email which York College is migrating to in the Microsoft cloud environment. To insure you can still access your York email do the following:
Check your CUNYfirst credentials by resetting the password (Going to the CUNYFirst login page and using the "Forgot Password" tab below login.
If you do not remember your CUNYfirst credentials go to the CUNYfirst login page from the York website and click on "New User" and enter the information requested. Once submitted the system will see you already activated your account and will provide you the credentials, use that, reset your password and go from there.
Once you are able to login or reset your password successfully for CUNYfirst you can go to Office.com and login using the CUNYfirst credentials. Click on the Outlook icon and you should see your emails.
OWA will no longer work after November 7th, 2022. Email access will only be via Office.com moving forward. Please be aware that if you have not been active with your York email for over a year your account is disabled permanently and will not work as per CUNY retiree guidelines.
If you run into technical issues and need support please do the following:
Our staff will walk you through the CUNYfirst authentication process as a means to establish your identity over the phone. If they are not able to properly identity you they may need to escalate your case to a supervisor. Please be prepare to provide a cell phone or alternative email address in order to help us help you. The security protocols have been improved in order to protect the personal and business information of everyone. Our staff will never ask for your password or social security information.