CUNY IT Help

The CUNY IT Help customer service portal (cunyithelp.cuny.edu), is live. CUNY IT Help provides students, faculty and staff with easy, free text search access to over 1500 articles from the CUNY and CIS-managed technology websites copied to the ServiceNow knowledge repository. To date, we have published the essential how-to instructions, FAQs, policies, forms and reference materials for the following CUNY-wide applications and services: • Accessibility • Blackboard • CUNY Alert • CUNY Login • CUNYfirst • DegreeWorks • Distance Learning • Dropbox • Everbridge Health Screening app • FACTS • Global Search • Information Security • MS Office 365 for Education • MyInfo • Remote Work • Schedule Builder • Virtual Desktop (VDI) • Zoom CUNY IT Help also has recent CIS Service Desk planned maintenance and service disruption messages in the Enterprise Service Desk Announcements space. In the coming months, CIS will transition from the CUNY website to CUNY IT Help as the primary source for technology help and reference information as well as service disruption messages for enterprise (CUNY-wide) applications and services You are, of course, encouraged to explore CUNY IT Help—we would like your feedback, particularly first impressions regarding ease of use and the ability to find the information you seek. If you prefer a live demonstration before exploring CUNY IT Help, look for a separate invitation from me to attend a CUNY IT Help meeting where you can learn more about CUNY IT Help and how the CIS Service Desk plans to integrate it within our support model.

The link address is: https://cunyithelp.cuny.edu/csp