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Call Center Support Ext. 5311

The York College IT Support Call Center

 

  • Ext. 5311 is the number to contact the  IT Call Center for technology support on and off campus
  • Staff with customer-care representatives trained to support your IT needs
  • Designed as a triage unit to field calls and provide quick solutions to common issues
  • Responsible for escalations to level 2 and level 3 for issues requiring more than 15 minutes
  • Split staffed by 7 analyst between 6 shifts at two separate locations, the Library student support services and the IT Call Center
  • Active 6 days a week 8:30AM - 9:30PM with limited phone access on the weekend

The Call Center customer-care representative are responsible for dispatch services of 4 field technicians to all five buildings for onsite support which also includes scheduled requests like new computer and telephone installations, setup with events around campus and technology equipped classroom hotline support. The PC support team backs up the Library dedicated technical support specialist  and 1 wireless device technician to help support the entire campus of students, faculty and staff