What is an ASL?
ASL's should never be contacted directly for any CUNYfirst issues. All issues need to follow a strict reporting workflow which has been worked out in order to properly audit and report on all issues with CUNYfirst from the Central Office. For this reason you should always submit a YConnect Self Service ticket or call our Helpdesk for any CUNYfirst issues so that we can properly submit, escalate and resolve your issue.
While ASL's are key to gaining access and dealing with issues and exceptions in the review of access, we are not authorities on role assignments. For information on what roles a user should have either the department head or a CUNYfirst subject matter expert (in some cases the same person as the Access Approvers depending on the module in question) should be consulted. As with all issues either a YConnect request should be entered or a call to our Helpdesk should be initiated for support on any CUNYfirst or other computing related issues. Ext. 5311