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Access Lab Stats on College Computers Remotely

A guide to access Lab Stats on computers in York College Drop-in computer lab remotely.

Due to Covid-19 pandemic the classroom building is closed until further notice. However, currently enrolled students can access and use the application Lab Stats on computers in the Classroom Building remotely from their homes using Remote Desktop.

Prerequisites

Step 1: Install the GlobalProtect on your home computer by following the instructions on the linked web page VPN: GlobalProtect.

Step 2: Install Remote Desktop

Follow the screen instructions to install the newly downloaded remote desktop access software on your device.

Accessing Lab Stats

  1. Go to the linked web page to access computers that have Lab Stats:  https://labstats.york.cuny.edu/classroombldg.html
  2. The following screen is displayed.

    computers in CL building computer lab

  3. Select any available machine by clicking on the “Connect” button. This will ask you to download a RDP file, and attempt to run the “Remote Desk Connection” software you have already installed or recently installed. If the RDP file extension was properly associated, you will be prompted to download a small client to your computer as shown in the screenshot below. Once the client is opened, it will launch the RD client.

download client

For Chromebook Only

Click on "Show in folder," then single click on the “rdp” file and follow the instructions listed below under “Setting Default Apps on Chrome OS” later in this document:

show in folder

You may get an “Unknown publisher” or “Certificate Can’t be verified” alert, check the checkbox “Don’t ask me again for connections to this PC” and then click on “Connect.”

certificate cannot be verified message

  • If everything is OK, you should have access to the computer like what you do in the Classroom Building computer lab on campus.
  • If you get a connection denied alert, come to our Live Software Support Room by logging in Bb and going into CTLET organization as shown in the screenshot below. Our staff will help you troubleshoot the issue.

CTLET organization in Blackboard     

Support Hours

The Live Support Room Hours are:

  • Mondays -Thursday: 9:00 AM -9:00 PM
  • Friday 9:00 AM -5:00 PM
  • Saturday 9:00 AM -1:00 PM