Accessing Blackboard FAQs

On this page, new students will find info on how to access Blackboard.

How to claim a CUNYFirst account?

Go to the York College website. Click “Current Students,” then “Online Services.” Next, click “CUNYFirst.” On the CUNYFirst Login page, scroll down to the bottom right, click “New User.” Follow the on-screen instructions to claim your account. Record your username and password in a safe place.

What if I forget my CUNYfirst password?

If you forgot your password, on the CUNYFirst Login Page, scroll down and at the bottom-right click “Forgot Your Password.” Enter your username or Empl ID when prompted. Then click "OK" and follow the screen instructions to complete resetting your password.

I don't know my CUNYFirst username or Empl ID to reset the password. What should I do?

If you need to reset your password but don’t know your CUNYFirst username or Empl ID, go to CUNYFirst account activation page and follow the screen instructions to reclaim your account. You will be prompted to create a new password, and when you finish, the webpage will show you your username and Empl ID.

How do I login to Blackboard using my CUNYFirst account?

Go to the York College website. Click “Current Students,” then “Online Services,” then click “Blackboard.” In the CUNY Blackboard Login page, use your CUNYFirst username@login.cuny.edu as the username and your CUNYFirst password to login to Blackboard.

I can login to CUNYFirst but not Blackboard. What should I do?

If you can login to CUNYfirst but cannot login to Blackboard, contact the Help Desk via email helpdesk@york.cuny.edu, or walk-in to the entrance of the Library (AC-3G01).

Why can't I see my courses after I log in to Blackboard (Bb)?

Not every course uses Blackboard and not every course site opens on the first day of the semester except for totally online courses. In these cases, the courses are labeled as not available. Check with your professor(s) to see if they use Blackboard and when they will open the course site(s).

If you registered for a course and paid for the tuition today, allow 24 hours for your enrollment to be picked up by Blackboard. If you don't see the course 24 hours after you paid for the tuition, contact the Help Desk via email helpdesk@york.cuny.edu, call (718) 262 - 5300, or walk-in to the entrance of the Library (AC-3G01).

How can I get my York email?

Follow the instructions here to set up your York email account.

How can I add/update my email in Blackboard?

After logging in to Bb, click your name on the top right and the Global Navigation Menu will appear. Click on the Tools tab, then "Update Email." Fill in your York email in the required boxes and click "Submit." Only a cuny.edu email address is acceptable.



CTLET York College CUNY Creative Commons BY-NC-ND 4.0