Administrative, Educational, and Student Support Unit Assessment

Assessment of administrative, educational, and student support units or non-academic units.

What is Administrative, Educational, and Student Support Unit Assessment?

Administrative, Educational, and Student Support (AESS) unit assessment is defined as a systematic and continuous process of collecting, analyzing and using information to improve the unit functions, roles and services as defined in the unit mission, goals and outcomes. Assessment of operational units measures two types of outcomes, Student Learning Outcomes (SLOs) and AESS/Support Outcomes (SOs).

  • SLOs are measurable statements derived from the unit goals that state the expected knowledge, skills values and dispositions that students are expected to attain as a result of the learning experience.
  • SOs are measurable AESS outcomes derived from the unit goals that state how the unit expects to perform and/or deliver the information/services.

Administrative, Educational, and Student Support Unit Assessment Answers the Following Questions:

  1. Who we are, what we do, who we serve and why?
  2. How do we do what we say we do and do we do it well?
  3. How do we know we are doing what we said we are doing? 
  4. How can we improve what we are doing to better fulfill our mission, goals, and outcomes?

Why Assess AESS Units

AESS unit assessment is important for internal and external reasons. Internally, assessment provides an opportunity to further improve unit role/functions as per the individual unit mission.   It serves as a self-check and balances for the unit so that the unit always aims to improve what it does and make decisions based on actual data rather than assumptions.  Assessments data may facilitate in local decisions within the unit and institution-wide decisions such as strategic planning efforts and initiatives as well as resource allocations. External reasons include compliance with applicable laws and accreditation requirements by the Middle State Commission on Higher Education (MSCHE), etc. Assessment is embedded in all of the seven standards of the MSCHE.  Meaningful assessments are internally driven, relevant to the unit, aim at continuous improvement and lead to data-driven decision-making. 

Administrative, Educational, and Student Support Unit Assessment at York

At York College, the Administrative, Educational, and Student Support Unit Assessment is part of the Institutional Planning and Effectiveness Structure.  The AESS units work toward supporting institutional effectiveness in terms of student learning, student success, student environment and student experience either directly or indirectly.  AESS Unit Assessment is supported by the Office of Institutional Effectiveness and an overarching body, the Administrative, Educational, and Student Support Committee (AESSC)

The Office of Institutional Effectiveness and Strategic Planning guides and supports units across the college. It provides:  

  • Consultations on all assessment matters including assessment planning and execution as well as action plans implementation 
  • Templates, guidelines and relevant resources
  • Assists in identifying and recommending appropriate measures
  • Professional development workshops
  • Recommends best practices
  • Help with data analysis and presentation, etc.

Administrative, Educational, and Student Support Committee 

The Administrative, Educational, and Student Support Committee comprises of members from the four divisions including Office of the President, Academic Affairs, Administrative Affairs, and Student Development. In addition, the AVP of Institutional Effectiveness supports the committee.  The committee reports to the Institutional Assessment Committee which is a sub-committee of the strategic planning committee.  The Administrative, Educational, and Student Support Committee works closely with the Office of Institutional Effectiveness.  The role of the committee is to facilitate, coordinate, review and provide recommendations on operational unit assessment across the various units in the college. 

Organizational Chart: Institutional Planning and Effectiveness Structure

How to get started?

The first step is to create an assessment plan which involves reviewing, revisiting/ articulating unit mission, goals and outcomes, identifying how the outcomes can be measured and how the results can be utilized to further improve. The Office of Institutional Effectiveness can help units devise a meaningful assessment plan.