Office of the Ombudsperson

Savitrie Rampersaud | Assistant Director of Student Affairs

York College’s impartial Ombudsperson office offers confidential assistance to students with college-related concerns, complaints, or disputes not resolved through traditional channels. We also provide information and clarification on college policies and procedures.

Goals

Our goals include:

Raising awareness, understanding, and utilization of the Ombuds Services.
Educating students about the fair and equitable process for resolving issues and concerns.
Establishing a systemic feedback process to facilitate continuous process improvement.

Services

We provide guidance to help address both academic and non-academic issues. Our services include:

Academic Services

Academic Policies and Standards: Clarifying university policies and standards to ensure compliance and understanding.
Academic Misconduct/Integrity: Support and guide students in cases of academic misconduct, such as plagiarism, while promoting academic integrity.
Formal and Informal Complaints: We offer assistance and advice on navigating the process of filing formal or informal complaints related to academic matters.

Non-Academic Services

Student Complaint Form

All complaints are taken seriously and will be reviewed by the appropriate departments responsible for such submissions. You should expect to receive an acknowledgment and follow-up.

Contact Us

If you have any questions or concerns or would like to schedule an appointment, please don't hesitate to contact us. The Ombudsperson's office is conveniently located in the AC-2F01A. You can also email us at ombudsperson@york.cuny.edu