- Listen carefully to students' concerns and ask clarifying questions.
- Help students define the problem and identify and evaluate possible options for a solution.
- Gather relevant facts and objectively review situations presented by students.
- Understand the goals and outcomes students may be seeking.
How We Work
The Office of the Ombudsman uses a multifaceted approach to help students arrive at fair and equitable solutions.
Listen and Clarify
Advise and Inform
Advocate and Intervene
Mediate and Explore
What can the ombudsman not do?
General learning environment questions and concerns
**Sources: Many thanks to Camosun College and Lakehead University Office of the Ombudsman.