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Office of Ombudsman

York College’s Office of the Ombudsman is an impartial entity, available to all students, which provides a safe, confidential environment designed to assist them in resolving college-related concerns, complaints, or disputes that haven't been solved through traditional channels. We also offer information and clarification on the college’s policies and procedures.

Services

We provide guidance to help address academic and non-academic issues.

Academic

  • Navigating academic policies and standards
  • Understanding Satisfactory Academic Progress (SAP) policy requirements
  • Guidance for academic misconduct/ integrity (e.g. plagiarism)
  • Formal and informal complaints against faculty members

Non-Academic

  • Student conduct concerns, disputes, and complaints 
  • Staff misconduct

Goals

  1. Provide awareness, understanding, and use of the Ombuds Services
  2. Educate students about the fair and equitable process to resolve issues and concerns
  3. Provide a systemic feedback process that will result in continuous process improvement.

Office Contact Information

Savitrie Rampersaud | Assistant Director of Student Affairs
Division of Student Affairs and Enrollment Management
Room: Academic Core (AC)-2F01A

Email: ombudsman@york.cuny.edu