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Sarwar, Jahed

Sarwar, Jahed

Senior College Laboratory Technician
Sr. Systems Administrator | Head, Library IT Helpdesk & FWS Supervisor
Library

Phone: (718) 262-5218
Office Location: AC-3G01B
Email: msarwar1@york.cuny.edu

Personal Website

Mr. Sarwar has extensive experience in computer science, library science, and information technology. In his role as the Library Department's liaison to the IT Department, he leverages his proficiency to facilitate seamless communication between Academic and IT department Administrators. This entails coordinating and collaborating on technology-related matters. A pivotal aspect of his current role involves the adept management of intricate and technical library resources, catering to the needs of students and faculty. As a Systems Admin, Mr. Sarwar ensures a cohesive interface between the York College Library and electronic vendors/producers, streamlining the flow of information, products, and services. He diligently oversees diverse IT infrastructures supporting the library department, encompassing network, hardware, and software, both on campus and remotely. As a representative of the CUNY-YORK leadership, Mr. Sarwar actively supports his PSC colleagues in CUNY-Wide projects.

Office Hours

DayTime
Monday, Tuesday, Wednesday, Thursday, & Friday9:00 am- 5:00 pm (On-Campus)
Monday & Wednesday9:00 am - 5:00 pm (Remote work is in rotation)

Education

DegreeInstitutionFieldDates
MBA Brooklyn College, The City university of New York Business and Information Systems 2024 
certificate The Collaborative Institutional Training Initiative (CITI Program) HSR for Social & Behavioral Faculty, Graduate Students & Postdoctoral Scholars 2020 (Record ID 24441169) 
MLS Queens College, The City university of New York Library and Information Science 2017 
MS Brooklyn College, The City university of New York Information Systems 2012 
BS York College, The City University of New York Information Systems 2003 

Areas of Expertise

  • Proficient in strategic management, adept at leading Library Helpdesk operations, and skilled in supervising Federal Work Study (FWS) programs with a focus on optimizing efficiency and service excellence.
  • Extensive experience with academic applications, including MS 365, eLearning, and content authoring tools.
  • Proficient in working with a variety of platforms in IT, including Mac OS X, iOS, and Windows OS.
  • Experience in managing network systems, cloud services, programming languages, and databases.
  • Skilled in providing Remote Desktop Support.
  • Experience in managing Library Automation and management systems.
  • Support library and digital classroom users with technical issues and troubleshooting.
  • Served as the liaison/point-person between the Library Department and the Information Technology (IT) Department for all IT issues, including troubleshooting, upgrades, and security concerns.

Publications in Field Of Expertise

Other