Service Delivery Assessment

Mission

The mission of the York College IT Service Delivery Unit is to provide exceptional customer service in handling end user computing service requests, information inquiries, systems use assistance, troubleshooting, problem escalation and resolution, and client advocacy.

Goals

    Annual Assessment

    #YearPlanReport
    Please make sure to update your Mission and Goals before creating a new Plan

    Periodic Unit Review

    #YearSelf-StudyExternal Reviewer's ReportAction Plan
    External Reviewer's Report and Action Plan files requires a Self-Study for that year

    Revised: April 9, 2024