York College Zoom Support

Zoom is a video-conferencing platform for which CUNY CIS now owns enterprise licensing. Zoom is now available to all York faculty, staff, and students. Zoom is video conferencing technology that allows you to host and participate in live Web conversations with faculty, staff, and students using audio, video, and text-based chat features.

Only the host is required to be logged in to Zoom in order to initiate a session. The host can create a meeting on Zoom and share the meeting link with faculty, staff, and students in the case of Distance Learning. Zoom can be accessed on computers, tablets, and smartphones. This My Remote Services web page serves to help inform on how to access Zoom, login formatting, and other resources to learn how to maximize your time with Zoom.

To reach the IT Help Desk for support call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission

To use Zoom you need to have a CUNYfirst account that is active. If you do not have a CUNYfirst account you need to check your status with Human Resources.

Please be aware that not all Zoom features may be available except for the more common uses of Zoom for meetings and collaborations. Check here often for updates.

You can navigate to zoom from the York web page or use the link below. From the York web page: Current Students > Online Services > Zoom and Faculty / Staff > Online Services > Zoom

1. Using a web browser, go to. https://cuny.zoom.us   
2. Click on the Sign In - do this first so you can enter into your profile. From here you will be able to do a few things
   
   
3. After you click on Sign In you will see the CUNYfirst single sign on page. Use your CUNYfirst credentials to access Zoom (FirstName.LastName##@login.cuny.edu)
   

Once you are logged in you will be taken to your profile page. Here is information about your account in Zoom. You can update some of this information as necessary.

From this profile page, you can schedule, join, and Host a meeting. If this is your first time using Zoom from this page you can also review video tutorials that cover how to do everything you need in order to start using Zoom.

Your profile information will be to the right of this Zoom navigation bar. The Zoom Knowledge base is also available to help you with any questions you may need answers to.

For more info visit - Zoom Support

To reach the IT Help Desk for support call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission

The following are Zoom recommended resources especially for first time users as well as experience users wanting to see other features that may be available

Go to Zoom Top 20

Zoom main support page

Zoom CUNY support page 

Zoom Live Transcription 

If the above links are broken or not going to the Zoom support site please report this immediately to IT

To reach the IT Help Desk for support call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission

The Virtual Background feature allows you to display an image or video as your background during a Zoom Meeting.

Go To: Zoom Background

To reach the IT Help Desk for support call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission

How do I set up a meeting?

Access from the York website or the link below. From York website: Current Students > Online Services > Zoom and Faculty / Staff > Online Services > Zoom

• Using a web browser go to https://cuny.zoom.us
• Log in with your CUNYfirst credentials username and password (FirstName.LastName##@login.cuny.edu)
• Click Schedule a Meeting. If a recurring session, select Recurring Meeting while setting it up.
• Input meeting details and click Save.
• Copy the Join URL or click Copy the Invitation
• Copy the invitation details/share the URL by email with the attendees.

How do I let my attendees know how to join the meeting?

You will have to provide your attendees with details on how to join. Zoom provides directions on how to copy and paste this information.

Use your various communication channels to alert your attendees of the link, date, and time of the meeting. If this is a class the command methods you use to communicate meetings can also be used for this like a blackboard, or blast to those attendees you are creating the session for.

How do I create a link for my meeting time or find out a call-in number?

Zoom automatically creates this information with each meeting in your schedule and makes it easy for you to copy and paste this information.

What are the options for sharing meeting details?

Zoom automatically creates this information for each meeting in your schedule and makes it easy for you to share it.

How do I record the meeting?

There is a record button for any meeting you are having. However, please be aware that consent to record may be needed before you start. If you’re a host of the meeting, you can record the session:

• Click Record in the meeting toolbar.
• Select Record on this Computer if you’d like to save the recording on your own computer (including Dropbox). 
• Attendees will receive a pop-up window requesting their consent to be recorded, and an audio message will play notifying everyone in the session that the recording has started.
• Click the arrow on the Record icon to choose to save the recording to your computer.
• When you end the meeting, your recordings will be processed and stored in your selected location. If recording to your computer, you will see a processing screen while the recordings are being saved. 

Meeting Session Settings

The following are options. You will need to get familiar with Zoom in order to know which are best for your sessions:

• Make sure the “Waiting Room” is unchecked so that students can come in and out freely as they need, or if they have connection issues.
• Check to allow participants to join before you do.
• Check to automatically mute participants when they enter.
• Don’t set the room to auto-record. 
• If creating this meeting for someone else or planning to have a moderator, add Alternative     Hosts.

Please visit Zoom support for video tutorials and their extensive knowledge base to learn more. You can access this from your profile once you log into zoom

To reach the IT Help Desk for support call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission

Look here for updated information on Zoom's best security practices: 

Reducing risk of having your meeting disrupted by a malicious intruder

Take the following actions:

Zoom Security Protocol

• Set a password for all meetings
• Turn off file transfer
• Keep the Zoom application updated to the most recent version
• Don’t use a Personal Meeting ID (PMI) to host a classroom or large event meeting
• Disable private chat
• Allow chat with host only
• Set “Screen Sharing” to “Host Only”
• “Lock Meeting” after all participants have joined
• Turn off annotation when not needed
• Use “Waiting Room”
• Set meeting registration

If you have a meeting and you would like it to be private

1. Remove or report any public post that you may be aware of or was reported to you by others or the Zoom admin
2. Delete this meeting and create a new one
3. Enable these security settings at a minimum:
   
   • Meeting password/passcode
   • Waiting room
   • Meeting registration
4. Send the new meeting information only to people you know

how to set some of the above settings

Zoom best practices PDF 

If you have any challenges making these settings please open a Yconnect ticket for support and we will follow up with you.

Keep up to date with Zoom Incidents. The Zoom history page provides recent incidents reported and affecting the applications

Report links that are not working to our Service Desk by emailing us at helpdesk@york.cuny.edu

Welcome to the IT Help Desk Services

The services below are all technology-related topics we can help you with. Please click on the following link to go right to the submission page: YConnect

If any keyword is highlighted below it means you can get additional information on that topic

• Blackboard access | update email |
• CUNY login (Firstname.LastnameXX@login.cuny.edu)
• CUNY Virtual Desktop
• CUNYfirst access help
• Document upload access
• DropBox
• Email Account (Firstname.Lastname@yorkmail.cuny.edu)
• Issues with loaner laptops and hotspots
• Locked accounts and other access issues - escalated to CUNY’s Help Desk
• Network Account (FirstInitial+Lastname | i.e. Jdoe)
• Office 365 - MS Office Software access
• Password resets (local)
• Password resets are self-service only via https://home.cunyfirst.cuny.edu/
• Virtual Desktop Infrastructure (VDI) for access to software for labs (i.e. MS Access)
• VPN - Virtual Private Network - Access to Library databases and network share files
• York Mail Password resets and account activation
• Issues with loaner laptops and hotspots
• Off-campus password resets, without a saved profile, will require added security protocols
  (authentication, management approvals, and call back)
• Access to email via Outlook Web Access and archive email access
• Reporting phishing and spam
• Setting up email on smartphones
• Zoom

To reach the IT Help Desk directly call 718-262-5300 if your issue is not urgent please use the preferred method above and create a YConnect submission