The rationale for choosing the stated outcomes: IT Service experienced a substantial operational budget adjustment. This substantially influenced priorities setting and the roll-out of strategic initiatives to maintain infrastructure and support the campus community. Rational 1. Reorganize task assignments to: a). Improved incident and process management. And b). Meet campus expectations on Classroom Audio/Video installations and support. Rational 2. Utilize data analytics to support and recommendations for the urgent strengthening Service Delivery and Application Support Units staffing model to support the rapid expansion of the implementation, support, and reporting YConnect to other administrative, academic, and student support units.