2019-2020 Information Technology Assessment Plan

Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Information Technology
Unit Director: clindow
Completed by: clindow
Other Contributors:
Date Completed: 2019/10/01 15:58:00 GMT-4

Unit Mission

The mission of Information Technology Services Office is to provide excellence in technology infrastructure, application functionality, and customer service in support of the College's Academic, Administrative and Student Support Services objectives to improve the learning experience.

Assessment Plan

Unit Goal(s) Unit Outcome(s) Unit Goal Alignment with Divisional Goal Unit Goal Alignment with York’s Annual PMP Goal Alignment with York’s Strategic Goals Alignment with Institutional Learning Outcomes (ILOs) Measure Measure Type Target
Develop and oversee the execution of a comprehensive financial strategy for the maintenance, support, and upgrade of campus educational and administrative technological infrastructure. Successful alignment of ITs strategic initiatives with the College’s strategic initiatives. Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols. N/A TBA N/A

Operating Expense Budget Submission reports

Direct

100% of priority IT-driven initiatives are oriented to address the College Goals

Define and maintain a strategic vision to the support and upgrade YORK College's technology infrastructure. Successful alignment of ITs strategic initiatives with the College’s strategic initiatives. Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols. Increase the Wi-Fi network footprint to include new indoor and outdoor access points across campus. TBA N/A

IT Operating Expense Budget Submission reports

Direct

100% funding to support vital infrastructure.

50% funding to support new technologic initiatives.

Develop and oversee the execution of a comprehensive financial strategy for the maintenance, support, and upgrade of campus educational and administrative technological infrastructure. IT Service will have reviewed and updated Key Performance Indicators (KPIs) that measure outcomes, forecast trends, and examine how effectively Information Technology Services is achieving its goals Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols. Increase the number of technology-enabled classrooms from 90 to 104 (+15%). TBA N/A

KPIs report

Direct

Three KPIs (for each IT Administrative Unit) that measure vital services

Support the Effort for the improved performance across all IT Units Completion of Capital Projects (CP) documents aimed to fulfill CP requirement from New York City Office of Management and Budget Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols. A secured cloud-based applications environment. TBA N/A

CP Request Questionnaire with the appropriate financial and technical supporting documents.

Direct

100% CP Request Questionnaire compliance

Rationale for the Plan

The rationale for choosing the stated outcomes: IT Service experienced a substantial operational budget adjustment. This substantially influenced priorities setting and the roll-out of strategic initiatives to maintain infrastructure and support the campus community. Rational 1. Reorganize task assignments to: a). Improved incident and process management. And b). Meet campus expectations on Classroom Audio/Video installations and support. Rational 2. Utilize data analytics to support and recommendations for the urgent strengthening Service Delivery and Application Support Units staffing model to support the rapid expansion of the implementation, support, and reporting YConnect to other administrative, academic, and student support units.

Data Collection and Evaluation

  1. Data collection took place using modified system Monitoring reports, 2. Dynamic Dashboards were developed inhouse. 3. The data was traversed and analyzed across the semester to identify the trends and establish predictive analytics 4. Re-evaluate all IT units (KPS) and create a new benchmark.

Created a central repository tracking system for data related to the projects the project and network Upgrade. This allows IT Managers to stay informed on the progress being made with the Capital Projects. This improvement in process and communication will be implemented in future projects.