2019-2020 Special Events Office Assessment Plan

Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Special Events Office
Unit Director: dmatte
Completed by: dmatte
Other Contributors:
Date Completed: 2019/12/17 15:29:00 US/Eastern

Unit Mission

The mission of the Special Events Office is to provide a variety of scheduling and event planning services to the College Community and the public to help them achieve their event objectives and develop an appreciation for the campus.

Assessment Plan

Outcome 1

Unit Goal

Coordinate Services for Special Events

Unit Outcome

Staff will follow established procedures to execute their duties correctly.

Divisional Goal

Build strategic internal and external relationships to generate revenue.

PMP Goal

N/A

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Process Audit

Measure Type

Direct

Target

Procedures will be followed 100% of the time.


Outcome 2

Unit Goal

Provide excellent customer service.

Unit Outcome

Venue request will be answered in a timely manner.

Divisional Goal

Build strategic internal and external relationships to generate revenue.

PMP Goal

N/A

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Request Log.

Measure Type

Direct

Target

Respond within two business days of receipt.


Outcome 3

Unit Goal

Coordinate Services for Special Events

Unit Outcome

The client will be satisfied with the venue experience.

Divisional Goal

Build strategic internal and external relationships to generate revenue.

PMP Goal

N/A

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Survey

Measure Type

Both

Target

80% of respondents will report satisfaction with how the venue experience was coordinated.


Rationale for the Plan

Our assessment plan involves to talk to stakeholders on the various outcomes, measurements, and analysis. We need to discuss the findings and reevaluate the data on how we track payments for events at York College. At the one-year mark we will evaluate our outcomes measured to make sure they are measuring what they are supposed to be measuring. By this time, we will have launched our customer service satisfaction survey. Within one year, we will have data on our events office brochure, and customer satisfaction survey.

Data Collection and Evaluation

Data collection will take place spring 2020. The Special Events Specialist will evaluate, analyze, and interpret the data.