2019-2020 Business Office Assessment Plan

Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Business Office
Unit Director: sfosterjemmott
Completed by: sfosterjemmott
Other Contributors:
Date Completed: 2019/10/01 14:39:00 GMT-4

Unit Mission

The mission of the Business Office is to ensure fiscal responsibility and provide sound financial and administrative support to the entire campus community, by providing services in accordance with the policies and procedures that govern the City University of New York (CUNY) and New York State. We handle each transaction with professionalism and procedural knowledge that promotes efficient operations.

Assessment Plan

Outcome 1

Unit Goal

Educate the college community about available financial platforms.

Unit Outcome

Creation of a step - by - step video tutorial detailing business process in CUNY first and PDF documents for visual directives on CUNYfirst screens

Divisional Goal

Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols.

PMP Goal

TBA

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

How - To videos and PDF documents

Measure Type

Direct

Target

How - To videos and PDF will be posted on the Business Office website


Outcome 2

Unit Goal

Develop partnerships across the campus that facilitates process improvement.

Unit Outcome

Print Services will ensure stakeholders use the electronic printing request form

Divisional Goal

Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols.

PMP Goal

TBA

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Electronic Request Form

Measure Type

Direct

Target

75% of print jobs will be received electronically


Rationale for the Plan

An online, step - by -step "How - To" tutorial will provide 24-7 access to training guides for CUNYfirst financial modules. This will increase efficiencies and productivity among Business Office staff as well as the campus community providing end-users with the ability to get through the various CUNYfirst financial modules with ease.

Electronic Print Request forms will reduce the amount of time it takes to submit a print request and have it approved. It will also eliminate the excessive printing caused by the need for physical signatures. This functionality will ultimately reduce waste and save resources.

Data Collection and Evaluation

Data collection will take place in the fall 2019 semester. Business Office staff members will be involved in interpreting and analyzing the data. We will also use the data to improve existing processes.