2019-2020 Business Office Assessment Plan
Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Business Office
Unit Director: sfosterjemmott
Completed by: sfosterjemmott
Date Completed: 2019/10/01 14:39:00 GMT-4
The mission of the Business Office is to ensure fiscal responsibility and provide sound financial and administrative support to the entire campus community, by providing services in accordance with the policies and procedures that govern the City University of New York (CUNY) and New York State. We handle each transaction with professionalism and procedural knowledge that promotes efficient operations.
|Unit Goal(s)||Unit Outcome(s)||Unit Goal Alignment with Divisional Goal||Unit Goal Alignment with York’s Annual PMP Goal||Alignment with York’s Strategic Goals||Alignment with Institutional Learning Outcomes (ILOs)||Measure||Measure Type||Target|
|Educate the college community about available financial platforms.||Creation of a step - by - step video tutorial detailing business process in CUNY first and PDF documents for visual directives on CUNYfirst screens||Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols.||TBA||TBA||N/A||
How - To videos and PDF documents
How - To videos and PDF will be posted on the Business Office website
|Develop partnerships across the campus that facilitates process improvement.||Print Services will ensure stakeholders use the electronic printing request form||Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols.||TBA||TBA||N/A||
Electronic Request Form
75% of print jobs will be received electronically
Rationale for the Plan
An online, step - by -step "How - To" tutorial will provide 24-7 access to training guides for CUNYfirst financial modules. This will increase efficiencies and productivity among Business Office staff as well as the campus community providing end-users with the ability to get through the various CUNYfirst financial modules with ease.
Electronic Print Request forms will reduce the amount of time it takes to submit a print request and have it approved. It will also eliminate the excessive printing caused by the need for physical signatures. This functionality will ultimately reduce waste and save resources.
Data Collection and Evaluation
Data collection will take place in the fall 2019 semester. Business Office staff members will be involved in interpreting and analyzing the data. We will also use the data to improve existing processes.