2019-2020 Budget Office Assessment Plan
Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Budget Office
Completed by: iperez
Date Completed: 2019/12/06 12:07:00 US/Eastern
The Office of Planning and Budget efficiently and effectively plans and manages the budgetary resources of York College to optimize resource utilization in support of instruction, research and student development activities. We serve our constituents through the Budget Office, Bursar Office, Business Office, and Purchasing.
|Unit Goal(s)||Unit Outcome(s)||Unit Goal Alignment with Divisional Goal||Unit Goal Alignment with York’s Annual PMP Goal||Alignment with York’s Strategic Goals||Alignment with Institutional Learning Outcomes (ILOs)||Measure||Measure Type||Target|
|Maximize return on investment and expand revenue sources.||Implement one or more revenue generating opportunities as described in the revenue generating report or otherwise selected||Build strategic internal and external relationships to generate revenue.||N/A||TBA||Integrity - Demonstrate integrity as a central value in all aspects of their engagement including learning, research and service.||
A report on the progress of the implementation will be generated. Financial results will be reported if available.
Increase revenue streams to the college via the implementation of a revenue generating opportunity
|Support and guide the efforts for an improved customer service experience across all Financial Planning and Budget Units.||Campus community members who interact with the Offices of Financial Planning and Budget, Budget Office and Business Office will report satisfaction||Support personnel policies, procedures, and practices which: create and maintain a highly qualified, professional, diverse, and responsive workforce; foster human resource development; encourage effective allocation of York College's resources; and ensures compliance with City University of New York, Federal, State, and City rules and regulations||N/A||TBA||Civic Engagement - Recognize personal responsibility to their respective communities, and strive to serve the common good.||
Customer satisfaction surveys
75% of survey participants will note satisfaction
Rationale for the Plan
York College is currently in need of new and increased revenue streams. As we begin the implementation of these revenue generating opportunities, the progress and outcomes must be assessed.
Improved customer service can lead to many positive outcomes, including user satisfaction, increased morale, increased retention, etc.. The results of these efforts should be assessed to determine efficacy.
Data Collection and Evaluation
Data Collection and evaluation of implementation of revenue generating opportunities will be undertaken by the revenue generating committee in a report to the President by June, 30, 2020.
Customer service data collection will be undertaken by the individual departments (Bursar, Business Office and Budget) by Q3.