2019-2020 Applications Support and IT Administration Assessment Plan

Assessment Year: 2019-2020
Division: Administrative Affairs
Unit: Applications Support and IT Administration
Unit Director:
Completed by: clindow
Other Contributors:
Date Completed: 2019/12/11 16:58:00 US/Eastern

Unit Mission

The mission of Information Technology Applications Support and IT Administration is to analyze, implement, educate, maintain IT 3rd-party applications, and extract data patterns and knowledge that enable faculty and staff to make the best decisions and process improvements to support students.

Assessment Plan

Outcome 1

Unit Goal

Develop reporting solutions that communicate information clearly and efficiently to users; identifying opportunities for self-reporting large amounts of data for service improvement

Unit Outcome

Interactive dashboards with key performance indicators (KPI).

Divisional Goal

Support personnel policies, procedures, and practices which: create and maintain a highly qualified, professional, diverse, and responsive workforce; foster human resource development; encourage effective allocation of York College's resources; and ensures compliance with City University of New York, Federal, State, and City rules and regulations

PMP Goal

N/A

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Data visualization Report for IT Units

Measure Type

Direct

Target

  1. KPIs per every IT Unit

Outcome 2

Unit Goal

Develop reporting solutions that communicate information clearly and efficiently to users; identifying opportunities for self-reporting large amounts of data for service improvement

Unit Outcome

Increased number of data visualization for administrative units.

Divisional Goal

Develop and demonstrate efficient and effective stewardship of financial and capital resources consistent with institutional protocols.

PMP Goal

A secured cloud-based applications environment.

Alignment with York’s Strategic Initiatives

TBA

Alignment with York’s Institutional Learning Outcomes (ILOs)

N/A

Measure

Number of data visualizations developed to measure outcomes

Measure Type

Direct

Target

Two Dashboards per IT Unit


Rationale for the Plan

The creation of visualization and identifying KPIs are high impact outcomes. It will provide deeper data access, data analytics, and facilitate decision making in IT. Data dashboards will allow IT, team members to visualize information in a way that is accessible to everyone and create more effective business intelligence.

Data Collection and Evaluation

The data collection will take place during the Fiscal Year. Kamrul Ahsan - will provide KPIs in wireless access and Propoint security, Greg Vega: KPI in new OS deployment, and ticket open /close. Rafael Nunez: ADA and Content Management