2019-2020 Office of the Registrar Assessment Plan

Assessment Year: 2019-2020
Division: Academic Affairs
Unit: Office of the Registrar
Unit Director:
Completed by: sdavidson
Other Contributors:
Date Completed: 2019/12/04 12:55:00 US/Eastern

Unit Mission

The Office of the Registrar is dedicated to supporting the College's vision to attract and graduate the best and most highly motivated students. We help to ensure student academic progress by maintaining the accuracy and integrity of student records while preserving their privacy.

Assessment Plan

Unit Goal(s) Unit Outcome(s) Unit Goal Alignment with Divisional Goal Unit Goal Alignment with York’s Annual PMP Goal Alignment with York’s Strategic Goals Alignment with Institutional Learning Outcomes (ILOs) Measure Measure Type Target
Enhance service delivery through the use of technology. Staff will correctly process transcripts received from the Admissions Office in a timely manner. Support student progress towards graduation, post-baccalaureate education, and employment goals through advisement, coordinated support services, and effective communication systems. N/A TBA Integrity - Demonstrate integrity as a central value in all aspects of their engagement including learning, research and service.

Processing time (report)

Direct

90% of transcripts will be correctly evaluated and inputted into CUNYfirst within 8 business days of receipt.

Provide excellent customer service. Students will receive timely notification that their declaration of major/minor request was completed. Support student progress towards graduation, post-baccalaureate education, and employment goals through advisement, coordinated support services, and effective communication systems. N/A TBA N/A

Processing time (report).

Direct

75% of all declaration of major/minor form requests will be processed within four (4) business days of receipt.

Rationale for the Plan

We choose this outcome since changes of major/minor needs to be processed and impacts National Student Clearinghouse (NSC) reporting, eligibility for financial aid and scholarships as applicable. Evaluation of transfer credits will be assessed for academic advisement.

Data Collection and Evaluation

The COAs, Assistant to the Registrar, Assistant Registrar, and CA will collect and analyze the data. The interpretation of the data will be conducted by the Registrar.