2019-2020 Office of Student Academic Services Assessment Plan

Assessment Year: 2019-2020
Division: Academic Affairs
Unit: Office of Student Academic Services
Unit Director:
Completed by: arosario901
Other Contributors:
Date Completed: 2020/01/22 12:36:00 US/Eastern

Unit Mission

The Office of Student Academic Services (OSAS) is dedicated to helping students realize their academic potential and make progress towards degree completion.

Assessment Plan

Unit Goal(s) Unit Outcome(s) Unit Goal Alignment with Divisional Goal Unit Goal Alignment with York’s Annual PMP Goal Alignment with York’s Strategic Goals Alignment with Institutional Learning Outcomes (ILOs) Measure Measure Type Target
Provide students with resources designed to optimize academic success leading to timely academic progress toward graduation. Students on academic probation are informed of their academic standing. Support educational opportunity and academic success for all students including those underserved constituencies. Increase the one-semester retention rate. TBA N/A

OSAS report

Both

100% of probationary students who visit the office, are informed of their academic standing.

Provide exemplary customer service to all stakeholders. Students who visit the Office of Student Academic Services are satisfied with services. Increase the one-semester retention rate. TBA N/A

Customer Service Satisfaction Survey.

Both

70% of students who visit the Office of Student Academic Services will report satisfaction with services.

Rationale for the Plan

In order to increase retention rates and improve the students experience at York College CUNY, the Office of Student Academic Services (OSAS) is committed to fostering an environment that will aid our students in succeeding. In order to do this, OSAS recently implemented a new electronic service that will create better communication between our department and the students. Also, with the use of workshops, the OSAS department is creating a more personal relationships with the student body so that they can graduate on time.

Data Collection and Evaluation

Within the Office of Student Academic Services (OSAS), data collection is constantly taking place throughout the semester. The OSAS staff will view and enter the data. The unit coordinator will analyze and interpret the data for the current academic year.