PSYCHOLOGY                       (HR ADMINISTRATOR)                  (Functional Resume)

Rachel Resume
94-20 Guy R. Brewer Boulevard, #3E	Cell: 718-262-2282
Jamaica, NY 11451	career@york.cuny.edu

Human Resources Administrator  

•	Client Relations Management 	•	Training and Coaching 	•	QuickBooks Payroll Processing 	
•	Cost Containment & Control 	•	Detail-Oriented 	•	Quality-Driven Communication 	
•	Accounts Payable/Receivable 	•	Creative Problem-Solver 	•	Proposals, Quotes & Invoicing 	

Professional Experience - Overview  

Dynamic and performance-driven administrative professional with strong organizational, customer service and communication skills. Multi-disciplinary with emphasis in records management, payroll processing, and accounts payable and receivable.

•	Distinguished performance maintaining timely and accurate financial reporting; including accounts payable and receivable.

•	Completed accurate calculation and processing of payroll, managed billing, invoices, proposals and files for large corporate accounts.

•	High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members and top-tier executives.

•	Compiled and itemized proposals utilizing QuickBooks software to create streamlined documentation for potential client accounts.

•	Operated high-volume switchboard and maintained daily direct and indirect client-relations operations including acting as point of contact when customers call in, providing company information and forwarding appropriately based on needs.

•	Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.

•	Provided high-level administrative support and managed organizational policies and procedures.

•	Drove customer loyalty initiatives and productivity gains through effective and efficient customer-relationship management.

Professional Development  

Bachelor of Science in Psychology, York College, CUNY,   Jamaica, NY  - In progress
Associate of Arts, Queensborough Community College, CUNY,   Bayside, NY  -  May 2008

Work Experience  

Clerical Office Manager 	MCS Mechanical 	12/2008 - Present 	
Customer Service Rep. 	The Campus Bookwork’s 	5/2007 - 12/2008 	
Assistant/Intern 	ADP 	Summer, 2006 	

Computer Skills  

Microsoft Excel, PowerPoint, Word, Outlook, ADP, Blackboard and QuickBooks