BUSINESS ADMINISTRATION       (SALES / MARKETING)  

Rachel Resume
94-20 Guy R. Brewer Boulevard, #3E	career@york.cuny.edu
Jamaica, NY 11451	Cell: 718-262-2282

PROFESSIONAL PROFILE  		Highly motivated and formally trained sales and marketing professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems and build lasting relationships	

EDUCATION AND TRAINING  		Bachelor of Science in Business Administration (Magna Cum Laude)
York College, CUNY,  Jamaica, NY, 2009; Major: Marketing

Miller-Heiman Conceptual Selling
Lee Dubois Technologies, Closing Sales 101
IMPACT, Training for Career Sales Professionals	

RELATED COURSEWORK  		Solution Sales	
Business Development	

Marketing Communications	
The Art of Persuasion	

Consumer Behavior	
Brand Management	

   

SALES EXPERIENCE  		Sales Associate	1/2008 - Present
New York Yacht Club
New York, NY
•	Consistently attained over 100% of all monthly sales goals for the large yacht segment despite a turbulent economic market. Sold over 4 units in the first month, more than any other sales associate.
•	Provided high quality customer service to sustain customer base and acquire new business. Up-sold over $250K of accessories and achieved a 90% client retention rate.
•	Trained new employees on internal customer relationship management systems, proper sales techniques and management of customer interactions.
•	Maintained and updated customer clientele book for future call-backs. 

Part Time Telesales Representative	2/2007 - 1/2008
Hunter Telemarketing, Inc.
Rego Park, NY
National contract B2B telemarketing and lead generation company
•	Made cold calls to purchasing managers of manufacturing companies in the Northwestern Region. Averaged over 50 calls per day, and hot prospect development percent was the highest in the department - 3.8%.
•	Worked with Account Executives on scheduling presentations, distributing literature and conducting GoToMeeting online presentations.
•	Assisted in closing sales by answering technical questions via external research and internal Customer Relationship Management (CRM) system.	

ACTIVITIES  		Member, American Marketing Association 
 Member, American Association of Professional Salespeople 
Coach, Successfully coached intramural basketball team to 2008 championship 
Volunteer, Helping Hand Mission	

OTHER SKILLS  		Excellent communication and people skills, self starter, quick learner, reliable, and organized. Proficient in Microsoft Vista, Windows XP, PowerPoint, Word, Excel, Money; Explorer, Netscape, Salesforce.com, ACT, 10 Key and HTML