What if I forget my Citizen CUNY portal/Blackboard username or password

  1. To find out your CUNY Portal username, go to the Portal logon page, click "Forget Your Username" link. Then follow the instruction to obtain your username.
  2. To obtain your CUNY Portal password, go the CUNY portal logon page, and click the "Forgot Your Password" link. Then type in your portal username in the proper field and click "E-mail Password". A new password will be sent to the e-mail address on your portal record.
  3. Contact the helpdesk if you do not know to which email address the CUNY Portal system will send your password.  Their phone number: 718-262-5300; email: helpdesk@york.cuny.edu; location: AC - 2E03.