Message from President Keizs Fall 2013
I also want to commend those faculty and students who participated in study-abroad activities this past summer and into the fall as yet another group of Nursing students return to Haiti for poster presentations and to attend the Haitian Studies Association’s 25th Annual Conference.
Those students who studied in Moldova, Cuba, Haiti, Italy, Indonesia and elsewhere over the summer, have all reported positive experiences and I congratulate you all for the adventurous spirit and curious minds, which led you to work with your professors on these great opportunities. You will note that recent CUNY advertisements tout the university’s increasing interest in making study abroad an important component of our academic offerings. I am delighted that York is already making inroads in this arena. Please be encouraged to venture out and enhance the college experience beyond the York College campus. Enter into the global classrooms that we are making available to all of you through your professors, the SEEK program and your own initiative.
I am also gratified that ten of our Aviation students accompanied Dr. Chun-Pin Hsu to the National Business Aviation Association Conference in Las Vegas in October through the generous donation of tickets from United Airlines. Five non-aviation students have also been selected for leadership training at the Annual Thurgood Marshall Scholarship Fund Conference in Washington, D.C. November 8th through the 12th.
On the management front, it is my pleasure to report that following years of strategic investments and planning, York College is now experiencing steady, sustainable, and significant improvements in the areas assessed in the Performance Management Process (PMP). Following the aggressive recruitment and increase in the number of new full-time faculty, and the adjustment of admission standards for first-year and transfer students, the emerging outcomes of the college is one of a balanced organization that meets and at times, exceeds the benchmarks of the senior college cohort. It is also note-worthy that these results come during a time when the college community is engaged in two major university wide projects: CUNYfirst and Pathways to Degree Completion. As well, this year the college was engaged in completing our five-year Periodic Review Report and compliance verification for submission to Middle States.
Some of you were at our Fall Convocation where we discussed our “Five Standards of Customer Service” mantra for this year and beyond. Please take a moment to review them below or see them on the homepage as part of our Strategic Plan’s Goals and Targets:
As a college, York will continue to seek and create responses that will improve the quality of the student experience inside and outside of the classroom. We will renew our commitment to hiring the best qualified professors to engage our students. We will continue our First-Year Experience (FYE); we will engage our student ambassadors; we will work towards improving the quality and diversity of the food in the cafeteria; we will improve the comfort of facilities; we will continue to expand the availability of smart classrooms and other technological enhancements; we will continue our Good Morning/Evening Cardinal Commuter activity as well as our “Coffee and Conversations” sponsored by the Division of Student Development; and we will implement, as we have started to do, a more comprehensive and integrated advisement structure.
We will enhance and extend this outreach to students by rolling out the Five Standards of Student Customer Service:
- Own a student issue.
- Greet students promptly.
- Listen with respect.
- Provide accurate and complete information.
- Honor commitment in a timely fashion.
These standards are based on a customer service plan commissioned by the University of Georgia. We believe that they will help guide our service commitment to our students.
Finally, it was a year ago this season that we were assailed by Hurricane Sandy and the college rose to the occasion by hosting nearly 1,000 evacuees for nearly two weeks. Our students were unable to attend classes during that trying time, but resumed their academic journey with tenacity. Once again I thank our students, faculty and staff who served the needs of that crisis with such commitment and pride. I also extend continued good wishes to members of our college family who were personally impacted by the disaster; and hope that your lives are returning to normal.
Let us continue to strive for a successful fall semester.
President Marcia V. Keizs