Aviation Management Students Intern at China Airlines

Four Aviation Management students are having the opportunity to intern for China Airlines, the main carrier for Taiwan, the Republic of China, with flights to Taipei, its capital city.

The coordinator of this internship program, Dr. Chun-Pin Hsu, assistant professor in the Department of Accounting and Finance, has proven a dedicated professor in the short time he has been at York.

“When I first taught Aviation Finance for our Aviation Management students in spring 2010, they told me that they hope to get more experience in the aviation industry, said Dr. Hsu, who worked previously in the finance department of China Airlines. “I think the quickest way is to help [students] get internships at JFK.

Dr. Hsu drove a competitive bargain on behalf of the York interns.

“To ensure that our students get real work experience, I made a deal with them that our students will be trained and be paid as their permanent employees,” said Hsu. “When our students are selected, the company sends them to take customer service and airport security courses offered by the Port Authority of New York and New Jersey (PANYNJ).” 

The students passed the PANYNJ’s required exams and received their security clearances and certificates and are now working.

The four students, three of whom (Deandra Moy, Ryan Bipat, Helen Yu) will graduate this year (2011) and one ( Madhuri Seoupaul) in 2012, are all thrilled with the opportunity to hone their professional skills and thankful to Professor Hsu for his leadership.

Their responsibilities run the gamut from bag check to clearance to directing passengers.

“I am extremely grateful to Professor Chin-Pin Hsu for allowing me to have the opportunity to work with China Airlines,” said Moy. “It has been a great experience. I have been able to get an insight into how the aviation industry works; but I believe the most important lesson I have learned is how to patiently interact with people under a great amount of pressure.”

It has been a good experience for Ryan Bipat as well.

“The crew members at China Airlines are a great set of individuals who are friendly and helpful, especially for me because I don't speak the native language as almost all their passengers do,” said Bipat. “English is my first and only language but the crew and most of the passengers do speak English.”

For Helen Yu it is mostly about service with a smile.

“I've been taught that I must always be friendly and courteous,” she reports. “I have been working there for less than a month [and] I'm happy to be working with a great team [of people] who are dedicated to achieving great customer service.”

Madhuri Seoupaul has gained skills in customer service, check in, team management, and technical applications.

“By working with China Airlines I have become more comfortable with the Public,” she said. “This experience has expanded my understanding about the Airline industry, customer service and team interaction. The whole China Airlines’ team has treated me not as an intern, but as if I was a regular worker. The learning environment in the company it is so great and besides the business aspect, I feel they are like my family. This internship will enable me to be more prepared as I become professional in the aviation industry.

Dr. Harry Rosen, dean of the School of Business and Information Systems at York College, is pleased with the outcome.

“As we move the York School of Business & Information Systems forward, it is vital for us to forge strong ties to business and industry in New York,” said Dr. Rosen. “Internships are one of those ties. So, I am proud of the students who took the lead in developing a relationship with China Airlines, and I am grateful to my young colleague, Professor Chun-Pin Hsu, for making it happen.”

Their responsibilities run the gamut from bag check to clearance to directing passengers.

“I am extremely grateful to Professor Chin-Pin Hsu for allowing me to have the opportunity to work with China Airlines,” said Moy. “It has been a great experience. I have been able to get an insight into how the aviation industry works; but I believe the most important lesson I have learned is how to patiently interact with people under a great amount of pressure.”

It has been a good experience for Ryan Bipat as well.

“The crew members at China Airlines are a great set of individuals who are friendly and helpful, especially for me because I don't speak the native language as almost all their passengers do,” said Bipat. “English is my first and only language but the crew and most of the passengers do speak English."

For Helen Yu it is mostly about service with a smile.

“I've been taught that I must always be friendly and courteous,” she reports. “I have been working there for less than a month [and] I'm happy to be working with a great team [of people] who are dedicated to achieving great customer service.”

Madhuri Seoupaul has gained skills in customer service, check in, team management, and technical applications.

“By working with China Airlines I have become more comfortable with the Public,” she said. “This experience has expanded my understanding about the Airline industry, customer service and team interaction. The whole China Airlines’ team has treated me not as an intern, but as if I was a regular worker. The learning environment in the company it is so great and besides the business aspect, I feel they are like my family. This internship will enable me to be more prepared as I become professional in the aviation industry

Dr. Harry Rosen, dean of the School of Business and Information Systems at York College, is pleased with the outcome.

“As we move the York School of Business & Information Systems forward, it is vital for us to forge strong ties to business and industry in New York,” said Dr. Rosen. “Internships are one of those ties. So, I am proud of the students who took the lead in developing a relationship with China Airlines, and I am grateful to my young colleague, Professor Chun-Pin Hsu, for making it happen.”

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