What to expect before and after your upgrade
You will be notified when the upgrade team will be in your area to upgrade systems to the new operating system Windows 7.
Previous to that date you will be visited by a survey team which will provide an opportunity to discuss any special needs or requirement handling of your systems as well as any business cycle sensitivity we should be aware of.
There are three different types of upgrade profiles we will be dealing with:
A. Upgrading your existing computer with Windows 7
B. Upgrading your hardware to meet the requirements memory wise and upgrading to Windows 7
C. Replacing your existing computer system with a machine that meets the Windows 7 upgrade requirements.
The above profiles are determined by the current state of your computers which have been inventoried and will again be surveyed phyically as well as the minimum requirements as set by Microsoft for running Windows 7 OS.
We have an aggressive schedule and besides our own technical support staff we also have services being provided by the vendor to help support this massive udertaking. For this reason it's imperative that once you are given the date for upgrade that you are available so that our team can access your system and be able to login to your computer with your ID. In the event you are not available we will need to reset your password. Information on what we will be resetting will not be discussed here.
It is important to note that a few things will be different with the new upgrade to Windows 7 and other things will remain the same. It all depends on what versions of software are on your current computer and if your current computer meets the minimum requirements for running Windows 7.
For starters after this upgrade is completed, all computers campus wide will not only be on the same operating platform but will also have a standard suite of supported software all of which will be the same version. Gone will be the days of the mix match bag of different version levels across most systems.
This is good news from a stabilization and support prospective but may not be great news for anyone who may not have had a chance to work with the updated versions of Microsoft Office versions above 2003.
If you are one of those users who has been working with Microsoft office products version 2003 we will need to do some basic tutoring and provide you with some FAQ on the basics in order for you to at least be able to continue to work with your current documents and get your work done while learning some of the more advance features some of your productivity may depend on.
For this reason we will be doing surveys of any special needs and requirements well ahead of your upgrade so that we can identify those who will need additional attention in regards to navigating newer versions of the installed software base.
The new upgrade will come standard with Microsoft Office 2010. This means that Word, Excel, and in some cases those who use the Outlook Client and Power Point will also be on this new updated version. We have provided some resource links on this web site for those who are brave and would like to review tutorials and how to's for these new versions.
Below are the actions you will experience during the upgrade process:
1. You will be notified for your upgrade window (Dates when your area will be upgraded) in that notification you may receive a survey that will help us better understand any needs outside of the standard requirements for a successful upgrade.
2. Your local business data will be backed up on the upgrade date (It's a good idea to deal with any non-business data before hand)
3. Access to your computer will be required by the upgrade team member so your presence is required (However, should you not be available provisions will be made to reset your password and provide you with the temporary one.)
4. Your current computer will be removed once data is backed up but will remain next to your desk in case any data was missed. (Only in the case of a replacement computer being installed)
5. The next day a quality assurance team member will visit the area that was upgraded to insure everything is working ok. Should there be issues, the quality assurance team member will make arrangements as needed to get your issues addressed.
6. Also on the next day you should receive a welcome email which has some information regarding the upgrade and links to resources as well as what to do should you experience a problem.
7. You will also be provided a hard copy of the welcome email should you experience a problem. This document will inform you as to any actions you can take as well as links to resources for support.
8. Finally, in your welcome email will be a link to a survey we would like for you to take the time to do in order to provide us with feedback as to your experience with this upgrade.