Your New Phone
The new VoIP phones performs the same basic features you would expect for a standard phone but there are a few extra things you will learn from the quick reference guides. The goal of this initial deployment is to insure everyone can perform the basic task you have come to depend on and to insure the phones are operating according to the basic requirements.
Below is a list of some of the features you will learn about in the quick reference guides.Click on the link quick reference guides to go directly to these valuable learning references..
List of basic functions:
Voice mail box setup and greetings (everyone with a voice mail box will need to enroll initially to the voice mail system including departments who also have voice mail boxes for their departments main phone lines)
Putting Calls On Hold
Call Transfer, Call Forward, Adding another person to a call
Managing Directory Contacts
Managing your phone from the Web
Dialing outside the campus
If you are having trouble with your new phone you can contact the IT Service Desk at ext. 5311. Or open a self service ticket via the Yconnect portal.