Telephone service request can be made directly to our Service Desk by calling ext. 5300 or by opening a YConnect Self Service ticket directly in our system. 

Please report any phone outages immediately to our Service Desk either by dialing ext. 5300 or visiting us directly either at the Library location or in the Academic Core room 2E03D.

Approved request for new hires or any move, add or change will be processed within 2-5 business days from receipt of your approved request. You will be notified if there are any issues with your request or if it cannot be honored within that time frame.

Contact our Service Desk or open your own YConnect Self Service ticket for any of the following Telephone needs:

Calls Are Cut Off

Calls Reach Wrong Number

Can Receive Fax But Not Send

Can Send Fax But Not Receive

Cannot Be Heard By Party

Cannot Hear Other Party

Cannot Make Calls

Cannot Make Long Distance Calls

Change Coverage

Cord Needs Replacement

Fax Line Not Working

Keys Are Mislabeled

Keys Not Working

Long Distance Request

Move Phone Line

New Phone Line

No Dial Tone

Other Conversation On Line

People Can't Call Me

Phone Not Working

Replace Phone Set

Request For Account Code

Static On The Line

Telephone Directory Is Incorrect

Contact our Service Desk or open your own YConnect Self Service ticket for any of the following Telephone needs:

Add Voice Mail

Assign Voice Mail

Callers Hear Wrong Greeting

Calls Not Going To VoiceMail

Cannot Change Greeting

Cannot Erase Message

Cannot Record Greeting

Delete Voice Mail

Message Light Doesn't Come On

Message Light Stays On

Messages Are Late

Not Getting Greeting

Remove Voice Mail

Reset Password

Update Voice Mail

Need Virtual Voice Mail Box

Voice Mail Not Working