Telephone Services

All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal. We are currently upgrading the phone system and during this transition this website will be a great resource to guide you on the use and support of your new phone.

Having Trouble with your new Cisco VoIP Phone?

Use this page to gain access to the various methods of support for any issues you may be having with your new Cisco VoIP Phone. If you have reviewed the reference guides but still cannot find what you need or are having trouble getting something to work or the phone is physically having an issue use the below contact methods to get support.

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Working with your new phone

The new phone system is a voice over internet protocol system. This means instead of connecting to the old and outdated copper wires, it connects to our network system much like our computers. This page will help you get familiar with standard features of the phone. During the deployment period basics will be the focus.

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Quick Guides (How To Everything on new phones)

These are the current quick guides and learning information for the new phones system including how to enroll and create greetings for your voice mail.

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What happens to my old phone?

Initially the current Mitel phone will not be removed from your desk. This will still be the main phone and the current means of internal and external contact as well as the voice mail system.

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Adjunct Virtual Voice Mail Box

Adjunct Virtual Voice Mail (VVM)

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New Phone System

New Phone System

Please use this web page for reference information on the new phones currently under deployment campus wide during the period of April to June 2016.

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Roll Out Plan Details

This is the roll out plan details. We are trying to anticipate as much as we possibly can and prepare accordingly. Keep in mind that things can change. We will do our best to maintain this information current an will refer to it via announcements.

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Deployment Information

The most current installation information for the new Cisco VoIP telephone system

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New Wireless Device Justification Form

Use this form for requesting new wireless devices and for annual justification for maintaining wireless devices. This is submitted attached to an IT Request

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