Field Support

Field support is provided when ever any incident is escalated beyond our YConnect Contact Center. Technicians are dispatch to review and resolve all technical challenges being faced by our clients as well as the equipment we all depend on. Field support personnel also handle technology setups for events and provide a critical role for supporting the audio/video technology on campus. Below you can find standard supported models of our systems which should be taken into account when purchasing IT equipment. All purchases for computing equipment must be signed off on by an IT Manager or the CIO in Information Technology before it can be submitted to Purchasing.

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