Walk-Up Services

These Walk-Up services are available during normal business hours at the IT Service Desk Library located on the third floor of the Academic Core room 3G01. For hours of coverage see the menu on the left under IT Service Desk Hours & Support Locations.
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Network Account

  • Computer Logon – password reset, basic troubleshooting
  • Printing / Copying – password reset, add balance, unlock account
  • Network Storage – password reset
  • Wireless Access – password reset, configure laptop for access
  • VPN – password reset


  • Blackboard – password reset, how to’s and basic troubleshooting including escalation when needed
  • CUNYfirst - activation and navigation
  • ePermit – password reset, Registrar's office access mitigation
  • Degree Audit / Cardinal Check – password reset, assist students to complete the ‘help’ form that goes to the Degree Works Coordinator
  • eMall – password reset, assist to download free anti-virus and other software

Office 360

  • York College Official Microsoft Hosted Email – password reset, assist to activate the account
  • SkyDrive – password reset

Wireless Support

  • Help with WiFi access configuration on York issued wireless devices
  • Help with wireless printing in the Library