IT Service Delivery Unit

The Service Delivery Unit at York College is your main contact point for all IT and Non-IT requests. We are committed to maintaining outstanding levels of excellence in servicing all your request. We are comprised of Service Desk Analysts, Computer Systems Field Support Specialist and Telecommunication Support. Additionally we represent all other groups in Information Technology responsible for maintaining the entire technology infrastructure at York College.

IT Service Delivery Unit Schedule

The Service Delivery Unit at York College is your main contact point for all Information Technology requests. We are committed to maintaining outstanding levels of excellence in servicing all your requests. We are comprised of Service Desk Analysts, Computer Systems Field Support Specialist and Telecommunication Support. Additionally we represent all other groups in Information Technology responsible for maintaining the entire technology infrastructure at York College.

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General IT Services

General IT Services

Here you'll find a list of some of the services available to you when contacting our YConnect Call Center. You can accomplish this directly by calling Ext. 5311 while on campus or by creating your own requests or inquiries directly into our call tracking system by using theYConnect Self Service Portal right from your browser. Directions on how to do this are located on the left under YConnect. Walk-In services are also available via direct visits to our station in the Library located on the third level room 3G01.

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IT Service Desk Support Areas

IT Service Desk Support Areas

There are three main IT Service Desk support areas at York College. The YConnect Contact Center, YConnect Library Support and the Class Room Building Computer Labs all provide many student support services. The list below indicates locations and hours of operation.

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YConnect Incident Tracking

YConnect Incident Tracking

How our YConnect Contact Center tracks your case

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Network Account / Email Form Update

As of February 1, 2013 you will no longer be required to fill out the web form that was part of this link in order to request an email account or a network ID.

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Cardinal Check Problems?

Use this form to report a problem with Cardinal Check/Degree Works

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Field Support

Field support is provided when ever any incident is escalated beyond our YConnect Contact Center. Technicians are dispatch to review and resolve all technical challenges being faced by our clients as well as the equipment we all depend on. Field support personnel also handle technology setups for events and provide a critical role for supporting the audio/video technology on campus. Below you can find standard supported models of our systems which should be taken into account when purchasing IT equipment. All purchases for computing equipment must be signed off on by an IT Manager or the CIO in Information Technology before it can be submitted to Purchasing.

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Telecommunications

Telecommunications support services are available via the YConnect Contact Center at ext. 5300 or by using the YConnect Self Service Portal. In either case you can request technical support for any telecom issue you may be experiencing.

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How To Information

FAQ's, Videos and other useful IT information from the QLT (Quick Learn Team)

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YConnect - Service Delivery

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Migration Off Of Windows XP/Office 2003

Monday March 3rd, 2014: 35 Days remaining for Support of Windows XP/Office 2003 This website is dedicated for the duration of this migration to help support all Faculty /Students & Staff by providing all the information we have available for informing you of the what, when, where, who, and how of the York migration plan.

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Security Awareness

The following information is critical to the security of everyone especially University data and personal security. Much of the information on this page comes from CUNY Central's security link at https://security.cuny.edu where there is additional and current data on the importance of being security aware when dealing with computing in general.

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iPad Support

Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

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