IT Service Delivery Unit
IT Service Delivery Unit Schedule
The Service Delivery Unit at York College is your main contact point for all IT and Non-IT requests. We are committed to maintaining outstanding levels of excellence in servicing all your request. We are comprised of Service Desk Analysts, Computer Systems Field Support Specialist and Telecommunication Support. Additionally we represent all other groups in Information Technology responsible for maintaining the entire technology infrastructure at York College.
General IT Services
Here you'll find a list of some of the services available to you when contacting our YConnect Call Center. You can accomplish this directly by calling Ext. 5300 while on campus or by creating your own requests or inquiries directly into our call tracking system by using theYConnect Self Service Portal right from your browser. Directions on how to do this are located on the left under YConnect. Walk-In services are also available via direct visits to our station in the Library located on the third level room 3G01.
IT Service Desk Support Areas
There are three main IT Service Desk support areas at York College. The YConnect Contact Center, YConnect Library Support and the Class Room Building Computer Labs all provide many student support services. The list below indicates locations and hours of operation.
Network Account / Email Form
Faculty and Staff may use this form to request a York Network Account (VPN, CMS, Computer Login, wireless, egrade, exchange email/calendaring, Network Storage, BMC/ePAF, etc) account. This account enables you to access campus computing services such as library databases, Content Management System, and wireless campus network ability.
Field Support
Field support is provided when ever any incident is escalated beyond our YConnect Contact Center. Technicians are dispatch to review and resolve all technical challenges being faced by our clients as well as the equipment we all depend on. Below can find standard supported models of our systems which should be taken into account when purchasing IT equipment. All purchases for computing equipment must be signed off on by an IT Manager or the CIO in Information Technology before it can be submitted to Purchasing.
Telecommunications
Telecommunications support services are available via the YConnect Contact Center at ext. 5300 or by using the YConnect Self Service Portal. In either case you can request technical support for any telecom issue you may be experiencing.
Collaboration and Your IT Support
During peak periods of technology requests and support call volumes, collaboration between our support base and IT Management is a good rule of thumb to follow.