Help / FAQ

CUNYfirst Frequently Asked Questions

Questions List

  1. Will CUNYfirst Affect Me?
  2. What is the biggest difference between current systems and CUNYfirst?
  3. Will we both have systems (old and new) up and running at the same time?
  4. Will I receive training on CUNYfirst?
  5. I'm a student who is used to dealing with the bursar, financial aid and registrars offices. Will they all have access to my information?
  6. If I am a student at the Graduate Center, but teach as an adjunct at Queens College, does that mean I will have two ID's and have to remember two passwords?

Questions & Answers


Will CUNYfirst Affect Me?

Yes.  By the time all modules and applications are fully implemented every one of our students, faculty and staff will have access to CUNYfirst.  All employees will have access via self-service when the Human Resources modules go live in a few months.  They’ll be able to view their personal information (address, phone number, etc.) and current listing of benefits and report to their local HR office if their data is incorrect.

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What is the biggest difference between current systems and CUNYfirst?

The answer is right there - systems vs. system. Our current systems, which are numerous, operate to conduct all our business at CUNY. Very few of them interact with each other. CUNYfirst will integrate all our financial, HR and student processes so that data can be used instantaneous across departments and across the university.

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Will we both have systems (old and new) up and running at the same time?

When we retire systems like CUPS (City University Personnel System) or SIMS (Student Information Management System), we will no longer be using both processes. The systems may be up for data reasons only until CUNYfirst stabilizes. But once we launch new CUNYfirst processes for Finance, HR and Student, there will be no need to do processes twice.  Some systems will remain, as they perform functions that CUNYfirst will not (example:  printing theater tickets), but there will interfaces if their data is required for university or campus reporting.

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Will I receive training on CUNYfirst?

you will receive training to perform the exact tasks you need to do your job.  No more, no less.  If it is determined you need training on functions outside your role, your bosses will make sure you get it.

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I'm a student who is used to dealing with the bursar, financial aid and registrars offices. Will they all have access to my information?

Anyone who is given security access to assist students in their careers will be able to refer to a student’s record and look at the same information.  They could even look at the data at the same time, but only one person can update a student's record at a time.  This will improve service as everyone will be on the same page – no more "he told me that and she told me this."

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If I am a student at the Graduate Center, but teach as an adjunct at Queens College, does that mean I will have two ID's and have to remember two passwords?

Every person in the CUNYfirst system has one record.  That means you will be identified in the system for all that you are to CUNY.  This allows for your information to follow you wherever you go and should speed up new employee procedures if you move to a new job at another campus.

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